Data Center Manager at Procom

Data Center Manager
On behalf of our Client, Procom is actively seeking a Data Center Manager for a Full Time Permanent position in Vancouver, BC.

Data Center Manager Job Details

Operational Management:

• Oversee the day-to-day operations of the data center, ensuring optimal performance and uptime.
• Develop and implement standard operating procedures (SOPs) for all critical systems and processes.
• Manage and maintain all critical infrastructure, including power, cooling, and network systems with the data center space.
• Collaborate with Harbour Centre Operations Facility Management Team on preventative maintenance programs of critical equipment.
• Monitor and analyze data center performance metrics, identifying areas for improvement.
• Ensure compliance with all relevant industry standards and regulations (ex. SOC 2 Type II).
• Manage and track all maintenance activities, including preventative maintenance and repairs.
• Coordinate with vendors and contractors for maintenance and repair services.
• Implement disaster recovery and business continuity plans.
• Perform audits of colocation and MMR facilities.
• Oversee accuracy of all electrical panel schedules and single-line updates.
• Collaborate with Harbour Center Operations to manage MMRs and common area building pathways such as entrances, cable risers, cable transition points and riser closets.
• Manage capacity planning and ensure sufficient resources are available to meet customer demands.
• Manage and maintain accurate documentation of all data center systems and processes.
• Additional duties and responsibilities as required to support operations of the business.

Team Leadership:

• Work with a small team of data center technicians and administrators, providing guidance, training, and support.
• Foster a positive and collaborative work environment.
• Schedule and manage staff to ensure adequate coverage for all shifts.
• Ensure team members are properly trained on all data center systems and procedures.

Customer Relationship Management:

• Serve as the primary point of contact for customers regarding data center operations.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Maintain strong relationships with key customer contacts.
• Coordinate with Business Development to support customer acquisition and retention.
• Collaborate on sales engineering and design for new colocation prospects, existing tenant expansions and modifications.
• Oversee technician implementation and assignments of new customer racks, cabinets, cages, panels, and conduits. Coordinate installation of power and data cables for customer environments.
• Oversee technician installation and decommissioning of customer equipment.
• Develop remote hands scope of services & implement.

Security Management:

• Implement and enforce security protocols to protect the data center from unauthorized access.
• Manage physical security measures, including access control systems and surveillance cameras.
• Conduct regular security audits and assessments.
• Respond to security incidents and breaches.
• Ensure compliance with all relevant security regulations and standards (SOC 2, ISO 27001).
• Oversee visitor access and security procedures.

Reporting and Documentation:

• Prepare regular reports on data center performance, including uptime, power usage, and cooling efficiency.
• Maintain accurate documentation of all data center systems and processes.
• Track and report on key performance indicators (KPIs).
• Develop and maintain data center policies and procedures
• Assist in the development and management of the data center operations budget. Contribute to forecasting and expense tracking

Data Center Manager Mandatory Skills

Education and Experience

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field or relevant work experience and certification (309A, 313A, DCCA, UTI, ITIL).
• Minimum of 8-10 years of experience in data center environment.
• Experience managing end to end DC infrastructure (physical infrastructure and facilities).
• Experience with performing fiber audits
• Experience working with Building Management system (BMS) and Data Center Infrastructure Management (DCIM).
• Experience in colocation data center environments is highly preferred

Technical Skills

• Strong understanding of data center infrastructure and operations.
• Proficiency in managing critical infrastructure systems (e.g., UPS, generators, HVAC).
• Proficiency with network devices such as routers, switches and firewalls.
• Knowledge of networking protocols and technologies.
• Familiarity with security protocols and compliance standards.
• Ability to troubleshoot and resolve technical issues.
• Understanding of data center monitoring and management tools.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work in a data center environment with moderate noise levels.
• Ability to stand and walk for extended periods of time.
• Ability to work respond to emergencies as needed.

Working Conditions

• This position may require working in a data center environment, which may be noisy and have varying temperatures.
• The position may require working outside of normal business hours, including evenings and weekends, to respond to emergencies or perform maintenance.
• The role requires the ability to lift and move equipment weighing up to 50 pounds.

Data Center Manager Assignment Length
Permanent - Full Time

Data Center Manager Assignment Location
Vancouver, BC (Onsite)