Customer Service Representative at City of North Vancouver

Position Information

Title Customer Service Representative
Job Status Regular Full Time
Position Overview The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City The City’s Planning, Development & Real Estate department is looking for two (2) regular full-time Customer Service Representatives to join their team
Responsibilities In this position, you will be the primary point of contact greeting and assisting the public at City Hall through in-person interactions, phone calls and email correspondence. You will deliver exceptional customer service by responding to a wide variety of inquiries related to City operations, services, programs, events, bylaws and regulations. This includes making appropriate referrals, researching information when required, and ensuring inquiries and requests are handled in a timely, accurate and courteous manner. You will also receive service requests related to streets, sanitation, water and sewer programs; process applications for licenses and facility bookings; redirect permit applications to the appropriate staff; and follow up on referred calls to ensure completion of outstanding requests. In addition, you will provide assistance related to billings, customer accounts, property taxes, homeowner grants, licenses and permits, and receive and process payments for a variety of services. Other responsibilities include sorting and opening incoming mail, preparing outgoing mail including registered items, maintaining departmental records and files, and performing routine clerical and typing duties
Requirements The ideal candidate will have related customer service experience, preferably in a municipal setting, along with considerable knowledge of City operations, services, programs, bylaws, policies and procedures, or an equivalent combination of training and experience. You will have proficiency in modern office practices, document management systems and software applications related to the work. Strong interpersonal and communication skills, the ability to handle inquiries and complaints with tact and diplomacy, the ability to work under pressure, and accuracy in performing cashiering and clerical duties are essential to success in this role
Compensation $29.48 – $34.63 per hour (Pay Grade 15 – January 2024 rates)
Hours of Work The City of North Vancouver currently works on a compressed work schedule of 8:30 am to 5:00 pm, Monday to Friday, with one scheduled day off (Monday or Friday) approximately every 3-week scheduling cycle
Additional Information Shortlisted candidates may be required to complete standardized tests or exercises to demonstrate their applicable skills and knowledge
How to Apply If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org by Thursday, January 1, 2026. We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at [email protected]. We’re here to support your full participation.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.