Bike Valet Operations Manager at BEST | Better Environmentally Sound Transportation

Job Title: Bike Valet Operations Manager

Reports to: Bike Valet Program Manager

Supervises: Bike Valet On-Site Seasonal Staff and Volunteers

Work Arrangement: 35 hours/week, flexible schedule

Compensation: $28 - $30/hour

Benefits: 

• Comprehensive health and dental benefits
• 4 weeks paid vacation 
• $25/month phone stipend

Anticipated Start date: February, 2026

About Better Environmentally Sound Transportation (BEST)

BEST (Better Environmentally Sound Transportation) has a rich history of promoting and enabling sustainable transportation through innovative programs and advocacy, including operating The Bike Valet, which provides free and secure bicycle and active transportation parking across Metro Vancouver. At BEST, we offer a work culture that promotes a flexible schedule and includes hybrid work from home, office, and events. Join BEST and be part of a team that strives to create sustainable and equitable transportation systems for all.

The Bike Valet Operations Manager oversees the day-to-day operations, logistics, and safety compliance of BEST’s Bike Valet program. This role ensures high-quality service delivery and effective coordination of staff and equipment across all active sites. The Manager ensures efficient scheduling, team performance, and compliance. This position includes hands-on operational work and will require some weekend, evening, and late-night shift coverage, depending on program demand.

• Oversee all daily Bike Valet operations, including logistics, supplies and staffing.
• Manage scheduling for multiple concurrent events, ensuring adequate coverage and resource distribution.
• Conduct routine site visits to ensure safety and service quality.
• Work flexible hours — including weekends, evenings, and late-night shifts — when operational demand requires coverage.
• Troubleshoot real-time operational issues that could include staffing gaps, customer complaints, or equipment failures.

• Supervise and support the Supervisors, Attendants, and Volunteers.
• Lead onboarding and staff training in collaboration with the Program Manager.
• Maintain a positive, inclusive, and safety-oriented team culture.
• Provide first-line support and mentorship to on-site staff during high-volume or complex events.

• Maintain compliance with WorkSafeBC, Occupational Health and Safety (OHS) regulations, and BEST’s internal policies.
• Conduct on-site safety inspections and document any hazards or incidents.
• Ensure compliance with municipal and venue-specific safety guidelines at all event locations.

• Maintain accurate, up-to-date records of all Bike Valet equipment and supplies.
• Coordinate transportation logistics, including loading/unloading, storage, and distribution of equipment.
• Drive and operate cargo vehicles as required to transport equipment between sites.

• Maintain accurate daily, weekly, and monthly records, including attendance, bike counts, incidents, and equipment use.
• Compile weekly operational summaries and submit them to the Program Manager.
• Support the collection of data and feedback for annual reports, funding proposals, and strategic reviews.
• Support marketing and outreach initiatives to promote the Bike Valet program, as may be required.

• Education: Diploma or degree in Business, Operations, Event Management, or a related field or equivalent combination of education and experience.
• Experience: Minimum 3-5 years of experience in operations or event management.
• Certifications:
• Valid BC Class 5 Driver’s License (required)
• First Aid Certification is an asset.
• Supervisory or safety-related training (eg OHS compliance) is an asset.
• Technical Skills:
• Proficiency in Google Workspace and Microsoft Office.
• Strong organizational and communication skills.
• Ability to maintain accurate records.
• Core Competencies:
• Leadership and team management.
• Event management.
• Operational problem-solving under pressure.
• Risk mitigation and safety enforcement.
• Excellent communication and professionalism.

• Must be available for weekend and evening/late-night shifts as required.
• Ability to perform physical tasks, including setting up and moving equipment.
• Comfort working outdoors in varying weather conditions.

How to Apply

Please send a cover letter and resume as one pdf attachment to [email protected] with the subject line “FIRST NAME LAST NAME Bike Valet Operations Manager”.

Deadline to apply: We will begin reviewing applications on January 10th. The position will remain open until filled. 

We are committed to an inclusive and accessible hiring process. If you require accommodations at any stage of the application or interview process, please let us know. We will work with you to meet your needs and ensure a fair and equitable experience.

We recognize that experience and qualifications come in many forms, and if you don’t meet every single requirement listed but are excited about this role, we encourage you to apply. Applications from Indigenous people, Immigrant and Refugee people, Black people, non-binary and Two Spirit people, people with disabilities, and 2SLGBTQIA+ individuals are strongly encouraged. Your lived experiences, along with your passion and skills, could be exactly what we’re looking for.