Supervisor, Operations Administration & Locates at City of Mississauga

Req ID: 27433

Vacancy Type: Permanent

Number of Positions: 1

Closing Date: 01/16/2026

Job Summary

Reporting to the Manager, Operational Planning & Analysis, this position will oversee the administrative, procurement and locates teams. They will be dedicated to coordinating, processing and reviewing of all their tasks performed to ensure effectiveness and efficiency while looking at opportunities for continuous improvement. The successful candidate will leverage their technical knowledge and exceptional customer service skills to lead this team while liaising with various levels of staff, including senior leadership, to ensure efficient and effective processes and service

Duties and Responsibilities

• Provide direction to the team on a day-to-day basis while also developing and implementing new processes to improve operational efficiency and effectiveness; includes oversight of payroll processes, locations coordination, procurement planning and administrative processes.
• Lead documentation, monitoring and reviewing of all processes and supporting documentation; this includes collection and reporting of data related to these processes, services level and improvements
• Provide direction and leadership to the team; ensure administrative provisions of bylaws, schedules and policies are met division-wise while monitoring staff capacity and service level adherence.
• Responsible for the mentoring, development and delivery of training and assisting in learning development for all direct reports.
• Engage with technical staff to resolve and permit/application or other related issues.
• Responsible for oversight and specifications to create and execute contracts to complete locates as per OneCall Legislated Requirements. Provide staff with direction navigating contractor management, data management and acting as a liaison with OneCall and other utility partners.
• Provide direction and leadership in the facilitation and execution of all procurements supported by this position; review of all documentation produced and coordinate with Corporate as needed.
• Coordinate administrative processes related to permits, cemetery database entries, various divisional fee payments, locate requirements and any other work completed by the team.
  
  

Look for opportunities to enhance customer services internally and to external clients by leveraging new technologies to enhance service delivery

Skills And Qualifications

• Undergraduate degree or other equivalent education/experience related to business administration and/or process management. Minimum 4-5 years of dedicated and formal supervisory experience.
• Excellent communication skills
• Demonstrated project management skills
• Data analysis skills to measure performance and opportunities for improvement; preference for Lean or equivalent business improvement certifications
• Experience completing process management from initiation to execution of a new or revised process
• Strong conflict resolution skills
• Ability to read and interpret legislation and related policy
• Demonstrated time management, organization and work planning skills
  
  

Hourly Rate/Salary: $ 89,464.00 - $ 119,286.00

Grade: F

Hours of Work: 35

Work Location: 3240 Mavis Road, Mississauga, Ontario this is an in-person required job and has may have some flexibility to become hybrid

Organization Unit: CMS/Pks Op Planning & Analysis

Department/Division/Section: CMS/Community Services Dept , CMS/Parks, Forestry & Environment , Pks Op Planning & Analysis

Non-Union/Union: Non Union

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [email protected] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.