Client Services Coordinator, Associations and Conferences at MCI Group

Job Description

Posting Start Date: 19/12/2025 Job Title: Client Services Coordinator, Associations and Conferences

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Description: A key member of MCI Canada’s Operations team, the Client Services Coordinator, will coordinate and assist MCI’s Client Solutions and Consulting & Community Solutions divisions with the coordination and delivery of Associations and Conferences registration, housing, abstract submissions and membership needs.

Main Responsibilities

Essential to the success of this position:

• Part of a project team responsible for the execution of all phases of project delivery pertaining to Client Services (registration, housing, abstract submissions and membership) including preparation, on-site services (where applicable) and wrap-up
• An adept multi-tasker, who can manage many diverse tasks including and not limited to:
  • Liaising with Project team to determine system needs
  • Working in pre-existing registration systems (Swoogo, Bizzabo, Erbium, Cvent, Events Air) to build and manage online sites for projects and associations
  • Maintenance of databases, including strict adherence to GDPR and privacy policies
  • Managing event inboxes for both general and client services related inquires
  • Regular internal and external reporting including the following of accounting policies (fee payments, refunds, reconciliation)
  • Managing onsite registration process and area including training temporary staff, and providing high-level customer service to all event participants and members
  • Developing and managing virtual platforms and events (if required)
  • Maintaining project timelines, priorities, and checklists pertaining to Client Services
  • Participating in client meetings to provide updates
  Maintaining up-to-date documentation and user manuals, while working on developing new templates

Description of the Relationships

• Reports directly into the Senior Manager, Client Solutions
• Leadership role to Project Assistants (when applicable)
• Internally collaborates across both the Client Solutions and Consulting & Community Solutions divisions and teams
• Works and collaborate internally with all members of the MCI Canada and MCI Global teams
• Maintains professional relationship with clients, suppliers, and temporary staff
Provides a high-level of customer service to all accessing and using Client Services such as registrants, volunteers, members and suppliers

Job Requirements

• Minimum of two years’ work experience in the industry, association management, event management, hospitality, and/or not-for profit
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience
• Excellent verbal and written communication skills English (French in particular and/or other languages is an asset)
• Excellent organizational, communication, marketing, administrative and computer skills
• Ability to work in a fast-paced environment and support multiple projects at the same time
• Knowledge of the association and not-for-profit business environment is an asset
• Ability to travel in Canada and, if necessary, internationally.
Ability to work effectively both from home and one of MCI’s offices as required

Specific Technical Skills

• Strong computer skills are a must including and not limited to:
  • Experience in event management systems (such as Swoogo, Bizzabo, Erbium, Cvent, Events Air)
  • Highly proficient levels in SharePoint, Excel, Word, PowerPoint, and Outlook
  • Effective ability to use computer software and technology to organize and present client data and information
  • Interest and ability to learn new technology is a must
• Experience working with a range of technology systems specific to:
  • Event Management Systems
  • Email Marketing Platforms
  Learning Management Systems

Additional Skills / Local Requirements

• Excellent analytical skills and attention to detail
• A highly motived and entrepreneurial mindset
• Strong inter-personal skills including cross cultural understanding
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Creativity and imagination
• Excellent presentation skills
• Team player with highest possible standards of customer service
• The position may require occasional travel and work on evenings and weekends
• Additional requirements include but are not limited to:
  • Ability to work extended hours during client meetings and/or onsite delivery of conferences and events
  • Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected
  • Must be bondable

B enefits

• Competitive salary starting at $50,000 annually, with opportunities for growth.
• Health and dental benefits.
• Friendly and collaborative work environment.

*Please note: Interviews will begin in early January once teams return from the holiday break

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!