Senior Sales Operations Analyst at LIPTON Teas and Infusions

LIPTON Teas and Infusions is the biggest tea business in the world, with world class purpose driven brands such as Lipton, PG Tips and Pukka. As Lipton Teas and Infusions we are united in one purpose: growing a world of wellbeing through the regenerative power of plants.

In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the LIPTON Teas and Infusions (formally ekaterra) business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, Lipton T&I is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, LIPTON Teas and Infusions is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.

At LIPTON Teas and Infusions, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.



Job Title: Senior Sales Operations Analyst

Job Status: full-time, permanent

Work Location: Mostly from home with monthly 3 day meeting in Mississauga.

Your role:

The Senior Sales Operations Analyst plays a critical role in enabling commercial excellence across our Canadian Retail and Out‑of‑Home channels. This role provides advanced analytics, operational support, and cross‑functional coordination to accelerate growth, streamline processes, and strengthen execution.

You will partner closely with Sales, Marketing, Demand Planning, Finance, and our Broker network to support business planning, forecasting, performance tracking, and the successful execution of commercial strategies. This role is ideal for an individual who is analytical, highly organized, proactive, and passionate about helping teams win.

Your Key Responsibilities:

Sales & Business Analysis

• Generate, analyze, and interpret Retail and Out‑of‑Home sales reports
• Maintain dashboards and leadership reporting (including commissions, KPIs, and performance trackers)
• Identify trends, risks, and opportunities to support commercial decision‑making
• Conduct trade investment analysis and develop tools to track ROI and accountability
• Support customer distribution analysis and prepare sell‑in presentations
• Prepare deal sheet, verify deductions, oversee the entire trade investment process from the deal submission to the deduction clearance, the ad execution, etc.
  
  

Marketing, Demand Planning & Forecasting Support

• Partner with Marketing on campaign execution, sample coordination, presentations, and promotional alignment
• Support Demand Planning with data inputs, forecast tracking, and customer portal or deal‑sheet management
• Provide insights for S&OP cycles and improve forecast accuracy
  
  

Process Optimization & Commercial Operations

• Enhance sales processes, tools, and workflows to improve efficiency
• Maintain shared templates, documentation, and master data (pricing, GS1, product info)
• Support territory planning, quota setting, and incentive program management
• Drive adoption of new tools and best practices across the team
  
  

Cross‑Functional & Leadership Support

• Support Customer Business Managers, Canadian Retail Manager, and Sales Agency teams
• Prepare monthly/quarterly business review templates and leadership reporting
• Coordinate team meetings, agendas, follow‑ups, and onboarding processes
• Assist with invoice tracking and partner payment management
  
  

Your Skills & Experience:

• Bachelor's degree in Business, Marketing, Analytics, or related discipline (preferred)
• Advanced Excel and strong PowerPoint skills (must)
• Experience with Nielsen, retailer POS tools, or syndicated data (preferred)
• Familiarity with internal systems such as SAP is an asset
• Prior experience in CPG, category management, customer planning, or analytics (preferred)
• Strong communication, organization, and multitasking abilities
• Proven ability to work independently, solve problems, and make sound decisions
• Strong business acumen and ability to partner across functions
• Comfortable managing multiple priorities in a fast‑paced environment
  
  

A Great Place to Grow

Here at LIPTON Teas and Infusions, we grow a world of wellbeing to generate value for all.

• Grow your LEADERSHIP – Thought leader or people leader, we want to help you to truly realise your potential. With a strong internal nurturing network and a focus on your development, you can grow your leadership with us. When you grow, the world around you will grow.
• Grow your VALUE - To foster your learning, we offer big, fulfilling roles within an empowering and entrepreneurial climate. You will have the space to take ownership and to make your mark – and you will be rewarded for the value that you create.
• Grow your IMPACT – We are unique in our industry - from our tea estates to our factories, labs and offices, we innovate sustainably and drive value for all. We grow a world of wellbeing, from seed to sip. You can truly leave your mark on our company and on the planet -through the meaningful work that you do.
  
  

Benefits & Perks

• Comprehensive insurance plans - health, dental + disability and life Insurance
• 401(k) with 5% company matching + an extra 4% after your first year
• Flexible Spending Account and Dependent Care Accounts
• Generous time off including paid vacation, company holidays, and floating holidays
• Parental Leave - Primary & Secondary
• Learning and development reimbursement
  
  

LIPTON Teas and Infusions is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.