Patient Relations Consultant at Covenant Health Alberta

Reporting to the Corporate Manager for Patient & Resident Experience, you will act as a liaison between patients, families, physicians, and staff, facilitating communication and resolution of concerns in accordance with provincial regulations and organizational policies. This role also involves identifying trends, supporting quality improvement initiatives, and providing education to build capacity for concern resolution management across Covenant Health. If you are a skilled communicator, problem-solver, and relationship builder with a strong commitment to patient-centred care, we invite you to apply. Please note: Travel between Covenant Health sites is required and may involve the use of a personal vehicle. This position is non-unionized.

• Classification: Consultant
• Union: COV OUT OF SCOPE
• Unit and Program: Patient & Resident Experience
• Primary Location: One Twelve Campus
• Location Details: As Per Location
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 29-DEC-2025
• Date Available: 19-JAN-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $39.99
• Maximum Hourly Salary: $59.98
• Vehicle Requirement: Driver's License, Vehicle Required

University degree in a health or clinical discipline (e.g. Nursing, Social Work) required. Active license and registration with the appropriate provincial licensing body.

Minimum 5 years in an acute care environment working with patients or residents, physicians, and staff. Comprehensive clinical knowledge and understanding of healthcare legislation (HIA, ATIA, POPA, PPIC, Mental Health Act). Strong conflict resolution, negotiation and facilitation skills. Excellent interpersonal, written, and verbal communication skills. Ability to manage sensitive, high-pressure situations with discretion and diplomacy. Strong computer skills.

Previous experience in concern management within a complex healthcare setting. Experience in quality improvement and risk management. Formal disclosure training.