Intake Supervisor at The Salvation Army in Canada

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

ACCOUNTABILITY

Staff Supervision & Operations

• Assist in managing day-to-day operations of Intake Workers.
• Maintain regular floor presence to ensure visibility, accessibility, and hands-on supervision.
• Address staff concerns, provide coaching, and communicate disciplinary matters in line with policies and procedures.
• Conduct supervision meetings, probation check-ins, and annual performance evaluations.
• Attend and contribute to management meetings, providing updates on service restrictions and staff performance.
  
  

Scheduling & Attendance Management

• Prepare staff schedules and arrange shift coverage in compliance with the Collective Bargaining Agreement (CBA).
• Track staff leave, including vacation, sick, float, and statutory days.
• Monitor vacation balances and approve requests appropriately.
  
  

Meetings & Documentation

• Conduct or attend monthly Intake Workers Meetings and Resident Review Meetings.
• Record, prepare, and distribute meeting minutes.
• Review daily logbooks and incident reports, ensuring timely follow-up and proper documentation.
• Support the preparation of daily, weekly, and monthly operational reports.
  
  

Recruitment & Onboarding

• Prepare and maintain documentation for personnel files.
• In partnership with the Assistant Director, conduct recruitment, interviews, and orientation for new staff.
• Post job openings and schedule interviews with management approval.
  
  

Resident/Client Services

• Ensure clients receive appropriate services and support.
• Address client issues, concerns, and complaints in a timely and professional manner.
• Conduct daily rounds to monitor client well-being and staff interactions.
  
  

Health & Safety

• Ensure completion and documentation of health and safety checks and wellness rounds.
• Participate in the Joint Health and Safety Committee.
• Conduct and document monthly safety rounds assigned to the Intake Supervisor.
  
  

Administrative Responsibilities

• Review and approve warnings and service restrictions based on documentation and client support needs.
• Complete biweekly timesheets for Intake Workers and ensure timely adjustments to wage rates and probation updates.
• Perform On-Call duties as required.
• Carry out additional tasks as assigned by the Assistant Director or Director.
  
  

CRITICAL RELATIONSHIP MANAGEMENT

• Internal: THHS Staff, DHQ/ THQ Staff
• External: Establish and maintain good working relationships with external agencies to make the appropriate referrals.
• Vendors/ Suppliers
• Contractors
  
  

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Assistant Director
  
  

WORK ENVIRONMENT

The incumbent’s work environment is typically designed in the entire facility and surrounding property designated.

The Incumbent Will Work Under The Following Disagreeable Conditions

• May interact with clients with erratic/aggressive behaviors
• May deal with
• Angry and/or abusive people
• May deal with verbal abuse
• Odors
• May deal with bodily fluids
• May encounter sharps, safe drug supplies
  
  

Working Conditions

• Works in a shelter environment
• There may be frequent interruptions and multitasking
• Equipment and general office noise (i.e. people talking, phones ringing)
• May interact with clients with erratic/aggressive behaviors
• May deal with angry and/or abusive people
• May deal with verbal abuse
  
  

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

EXPOSURE TO HAZARDS

The incumbent may be exposed to the risk of moderate to severe injury or illness due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals
• Moving Objects
• Sharp Objects (i.e., needle pricks)
• Electrical Hazards
• Repetitive strain injuries (e.g., back, wrist)
  
  

PRECAUTIONARY MEASURES

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal precautions
• Use gloves
• Use ear/eye protection
• Eye wash stations
• Fume masks where appropriate
• Appropriate face mask (either medical or N95 and would be based on IPAC protocols)
  
  

Health And Safety Responsibilities

• Comply with the provisions of the Occupational Health and Safety Act and Regulations
• Adhere to the agency’s Health and Safety Program
• Report accidents/injuries/workplace hazards in a timely manner
• Conduct facility security/safety rounds on a regular basis according to policy
• Adhere to all Health and Safety Policies of the agency
  
  

Education And Experience Qualifications

Education, Qualifications and Certifications

• Social Services Worker diploma or a minimum of 5 years in a work-related field
• A minimum of two years of supervisory experience, possess a working knowledge of the Toronto Shelter Standards
• First Aid/CPR certificate
• Non-Violent Crisis Intervention certificate,
• Criminal Record Check Clearance.
  
  

Experience And Knowledge Requirements

• Exceptional interpersonal skills and is expected to be a team player
• Possess the ability to be flexible in working in two environments
• Valid driver’s license and clean driving record a mandatory requirement
  
  

Skills And Capabilities

• Ability to work within the mandate of The Salvation Army, exemplifying Christian Standards of Conduct
• Superior oral and written communication skills
• Strong supervisory skills and training
• High level of proficiency with the Internet and Microsoft Office
  
  

Compensation

The target hiring range for this position is $55,693.49 to $69,616.86 with a maximum of $83,540.23.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.