Scheduler & Dispatcher-CHW Program at Canadian Red Cross

Employee Working Location: In-person (Sudbury, ON)

Employment status: Temporary Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In the role, you will:

• Create and maintain the scheduling system for program.

• Coordinate and dispatch staff and volunteers to support daily operations, ensuring that they have the necessary tools and information.

• Monitor and track resource availability and deployment, ensuring that all dispatches are well-coordinated and effectively managed.

• Monitor inventory levels of equipment and supplies, and place orders as needed

• Collaborate with other CRC teams and external partners to ensure that client service delivery is provided in a timely and effective manner.

• Provide timely and accurate progress reports on scheduling, deployment, and activities as required.

• Assist with administrative tasks, such as data entry and record keeping.

• Receive client intake calls to determine eligibility and complete intake documentation within the client record.

What we look for:

• Qualifications include a minimum of 1-2 years experience and a 1-2 year college diploma or post-secondary certification and/or an equivalent combination of education and experience.

• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.

• Ability to apply standard methods, and select amongst options to resolve routine problems.

• Ability to communicate and influence by clarifying policies, processes, and services effectively.

• Experience managing schedules and coordinating resources to maintain smooth operations.

• Strong organizational and time management skills, with the ability to prioritize tasks and adapt to changing demands.

• Ability to demonstrate compassion, empathy and understanding for individuals with differing cognitive and physical abilities.

• Bilingualism (English and French) is required.

Working conditions:

• No unusual physical requirements

• Requires concentration, attentiveness, and attention to detail.

• Ability to adapt to changes in work priorities and respond to time sensitive needs.

• Work will be conducted in an office-like setting.

• May require travel to safe locations; limited exposure to adverse conditions.

• Work requires the ability to work with deadlines.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).