Manager Products & Services (Program Office) at TELUS

Location: Vancouver, BC, CA, V6B 0M3 Req ID: 52065 Jobs by Category: Sales and Marketing Job Function: Marketing Status: Full Time Schedule: Regular

Description

Our team and what we’ll accomplish together

Join the SmartHome+ team as we build the next generation of connected home experiences. As the Manager, Program Office, you will lead the delivery engine behind our SmartHome+ and SmartEnergy portfolios—overseeing product launches, systems integrations, analytics, and operational readiness. You’ll guide a high-performing team, strengthen governance and execution, and ensure our programs land with excellence across product, engineering, operations, and GTM.

What you’ll do

• Lead and mentor a multidisciplinary team including Sr. Program Managers, Technical Product Managers, Data & Analytics, and the EMT program
• Own program governance and delivery frameworks to drive consistency, clarity, and execution excellence
• Manage end-to-end launch readiness across systems, technical planning, GTM, channels, operations, and support
• Build and maintain the integrated program roadmap for product launches, integrations, analytics, and testing
• Identify risks, manage RAID logs, and ensure proactive issue resolution across all programs
• Oversee analytics and reporting delivery to support data-driven decisions across the product organization
• Manage OPEX and CAPEX/SBC planning for program office initiatives
• Deliver concise executive updates on program progress, risks, decisions, and business impact
• Foster strong stakeholder relationships and alignment across cross-functional teams
• Champion process improvement and simplification across programs, operations, and product delivery

Qualifications

What you bring

• Strong background in program management, technical program management, or product operations
• Proven experience leading complex cross-functional initiatives and driving structured delivery
• Ability to coach and develop high-performing teams across technical and non-technical functions
• Excellent communication skills with the ability to influence senior leaders and simplify complex information
• Demonstrated strength in planning, prioritization, risk management, and operational execution
• Ability to collaborate effectively with Product, Engineering, QA, Operations, Channels, Marketing, and Finance
• Data-driven mindset with experience supporting analytics, reporting, or insight generation

Great to have

• 6+ years in program or technical program management; 2+ years leading teams.
• Experience in product management and launch new products
• Smart home, IoT, telecom, software, or similar technology working environments
• Exposure to systems integrations, EMT/testing programs, analytics, or GTM readiness.
• Background in engineering, computer science, business, or related fields.

Why join TELUS SmartHome?

You'll be part of a team that's transforming how millions of customers experience their homes—making them safer, more convenient, more efficient, and more connected. You'll work with cutting-edge technology, world-class partners, and a passionate team committed to customer-first innovation. At TELUS, we're building the future of the connected home, and the Program Office is the engine that makes it all possible.

Salary Range: $102,000-$152,000 Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.