Clinical Operations, Shift Manager at University Health Network

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education, and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education, and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World, and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union

Number of Vacancies: 1

New or Replacement Position: Replacement

Site: Toronto Western Hospital, Toronto General Hospital

Department: Patient Flow

Reports to: Director, Capacity, Access and Patient Flow

Salary Range: $103,155-$128,926

Hours: 37,5 hours per week

Shifts: Evening, weekends, holidays

Status: Full Time

Closing Date: January 12, 2026

Position Summary

The Clinical Operations, Shift Manager (COSM) is a key member of the hospital administrative team, providing administrative and clinical support for staff within the site during non business hours. The COSM role is an opportunity for individuals who seek leadership challenges to learn about all facets of hospital operations and clinical programs within the hospital. The COSM has a high level of authority and autonomy and is expected to use judgement in making decisions which support attainment of Hospital goals and objectives, while creating an environment that supports the Mission, Vision, Purpose, Principles, and Values of the Hospital. The COSM is tasked with addressing emergent issues and facilitating the care of patients across services, other UHN sites, or in other facilities.

Duties

• Manage patient flow and hospital capacity.
• Liaise with all units/areas to support hospital and nursing operations, with emphasis on assigning and directing clinical and non-clinical staff as necessary.
• Ensure the appropriate delivery of care, utilizing theory and evidence-based practice as a basis for clinical and administrative system decisions.
• Ensure effective communication and act as a consultant to internal/external health care professionals within/outside the Hospital setting and to family/community members.
• Maintain professional development of self and facilitates professional development of staff.
• Ensure staff complies with quality improvement programs and other quality initiatives.
• Respond to codes and act as site commander for any emergent issues.
• Perform cross-functional and other duties consistent with the job classification, as assigned and/or required.
  
  
  

Qualifications

• Completion of a Bachelor's degree program in Nursing, Master's degree is preferred.
• Current certificate of competence with the College of Nurses of Ontario.
• Five (5) years of relevant experience, including three (3) years of experience within an acute care setting.
• Basic Cardiac Life Support (B.C.L.S.) program, Level II: Basic Rescuer certification.
• Demonstrated leadership experience.
• Two (2) years progressive administrative experience in a nursing setting preferred.
• Critical Care experience an asset.
• Willingness and ability to make effective decisions with regards to operations, after consider existing protocols and the current situation.
• Demonstrated commitment to learning, continuing education, and implementing positive changes.
• Excellent verbal/written communication, interpersonal, and negotiating skills.
• Effective time management and organizational skills, with the ability to organize work and set priorities.
• Effective problem solving and analytical skills, based upon a broad general knowledge of the Hospital.
• Knowledge of professional standards and Quality Assurance guidelines (College of Nurses of Ontario).
• Knowledge of legislation provisions, e.g., Employment Standards Act, Substitutes Decision Act, Social Contract Act, Human Rights legislation, etc., which impact the work performed.
• Knowledge of team dynamics, with the ability to work effectively as a team leader and team member.
• Demonstrated ability to make appropriate decisions, exercise sound judgment and, use considerable initiative.
• Ability to work independently and function effectively in a constantly changing work environment.
• Ability to be flexible and adapt to change quickly and effectively.
• Experience working in a unionized environment preferred.
• Membership in a specialty-related organization preferred.
  
  
  

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages.
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/).
• Close access to Transit and UHN shuttle service.
• A flexible work environment.
• Opportunities for development and promotions within a large organization.
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.).
  
  
  

Current UHN employees must have successfully completed their probationary period and have a good employee record along with satisfactory attendance (in accordance with UHN's attendance management program), to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.