Front Office Executive – Hospitality at CEM Resorts

As a Front Desk Receptionist, you’ll be the first point of contact for our guests. Your role is to ensure every guest feels welcomed, informed, and taken care of—from check-in to check-out. This position is perfect for someone who enjoys interacting with people, stays calm under pressure, and takes pride in providing excellent service.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures

• Handle reservations, phone calls, emails, and walk-in inquiries professionally

• Provide accurate information about rooms, amenities, and local attractions

• Coordinate with housekeeping and management to ensure smooth daily operations

• Manage guest requests, concerns, and feedback with patience and professionalism

• Maintain front desk records, bookings, and payment details accurately

• Keep the reception area clean, organized, and presentable at all times

What We’re Looking For

• Friendly, positive attitude with strong communication skills

• Previous experience in hospitality, customer service, or front desk roles is an asset

• Comfortable using computers, booking systems, and basic office software

• Strong organizational and multitasking abilities

• Ability to stay calm and courteous in a fast-paced environment

• Flexibility to work shifts, including weekends or holidays if required

Why Work With Us

• Supportive and respectful work environment

• Opportunity to grow within the hospitality industry

• Be part of a brand that values guest experience and team culture

• Competitive pay based on experience