Care Coordinator Elizz at SE Health

POSITION SUMMARY:

Join our team and make a difference! As a Care Coordinator with Elizz by SE Health in Ontario, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Why join our team?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support, supportive housing and exclusive staff perks.
• Flexibility & Support – We offer a unique hybrid model with work-from-home options, flexible scheduling and an inclusive culture to help you thrive
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:

• As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
• Schedule staff to ensure consistency for families and positive client and staff experiences
• Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
• Enter and maintain data in digital care records and other documentation.
• Support teams in billing, payroll, tracking and reporting related to client care.
• Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
• Participate in training to continually develop your knowledge, techniques and skills

REQUIREMENTS:

• Must be willing to go into Edmonton Office when needed for coverage.
• Must be available to work weekdays and weekends (within the hours of 8:30am MST- 8:00pm MST)
• Before starting the part time hours, there is a requirement for 3 weeks of full time paid training during day time hours.
• Availability of 15-20 hours per week.
• 1+ years of experience in a customer service or similar role.
• Must reside in Alberta
• Adaptable and reliable self-starter who also loves working on a strong team.
• Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
• Excellent verbal and written communication skills, over the phone and in writing.
• Ability to prioritize and multi-task with competing priorities.

• Basic computer skills in MS Word, Excel, Outlook.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a (new addition or replacement position). The pay range is $20.50–$21.50 (per hour), based on experience.