Information & Registration Assistant at MacEwan University

INFORMATION & REGISTRATION ASSISTANT

OFFICE OF THE UNIVERSITY REGISTRAR

Competition No. 25.12.358

CATEGORY SALARY CLOSING DATE
Full-Time Continuing (35 hours per week) MSU Band C (Steps 1-8): $23.550 - $34.245 per hour. $42,861 - $62,327 per annum (Based on 35 hours per week) January 9, 2026

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world

Opportunity

MacEwan University is seeking individuals to fill up to two Information & Registration Assistant positions. These are full-time continuing opportunities with the Office of the University Registrar.

The Information & Registration Assistant provides responsive, empathetic, and professional service to current, former, and future students while focusing on accuracy, collaboration, integrity, and resolution. You will serve as first point of contact in relation to all services provided by the OUR including general information, admissions, registration, fees, financial aid, and student records, as well as general information for other University services. You will be responsible for responding to a large volume of inquiries and processing transactions via phone, email and front counter interactions.

Key responsibilities include:

• Serving students throughout the full student life cycle, helping them navigate the University systems/processes and empowering them to use services and resources that are available to them;
• Responding to each inquiry using the available resources to provide appropriate, accurate and satisfactory resolution;
• Using the MacEwan website and Academic Calendar as the main source for information, guiding applicants and students on how to access and navigate the resources and services available across the University;
• Using the student information system, verify and explain status related to admissions, registration, fees, and convocation. Provide students with guidance on next steps
• Using the student information system and electronic student file, completing data entry and processing for fee assessments and payments, transcript requests, registration transactions, and student personal information changes;
• Reviewing student accounts and enrollment history to troubleshoot issues with student records or registration. Coordinating with Functional Analyst as needed to understand issues and resolve and then guiding students on next steps;
• Attending to all incoming mail for the Office of the University Registrar, distributing documents to appropriate staff and departments; checking and domiciling all incoming transcripts and other admissions documentation; and
• Assisting and supporting with the on-boarding of new employees, including job shadowing and training.

SKILLS

You will have:

• Strong analytical, technical, problem-solving abilities;
• Excellent communication skills;
• A commitment to providing exemplary customer service;
• The ability to serve diverse population in an empathetic, professional manner;
• The ability to demonstrate flexibility, patience, empathy, and tact in a dynamic environment;
• The ability to work independently and collaboratively in a fast paced environment;
• An aptitude for accuracy and thoroughness;
• Competency in Microsoft Office Suite and navigating other computer programs with the ability to perform intermediate to advanced-level tasks;
• The ability to assimilate and retain new information continuously; and
• A knowledge of People Soft Campus Solutions or another Student Information System would be considered an asset.

QUALIFICATIONS

• A minimum of a post-secondary diploma with a focus in records/data management, administration, or customer service.
• A minimum of 1 year customer service or administrative support.
• Experience working in a Registrar's Office and/or knowledge of online registration systems would be considered an asset.
• An equivalent combination of education and experience may be considered.

BENEFITS

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth