Catering & Events Operations Manager at WinSport

Job Details

Description

What the role is about:

The Catering & Events Operations Manager is responsible for the strategic planning, leadership, and operational execution of all internal and external food and beverage events at WinSport. This role supports the Director, Food & Beverage by ensuring that event operations—both onsite and offsite—are delivered efficiently, professionally, and in alignment with WinSport’s service standards, brand, and financial objectives.

Operating within a high-volume, multi-use sport and event environment, this role oversees a diverse portfolio of events including meetings, weddings, exhibitions, concessions, sporting events, live entertainment, and external catering. The position also provides operational support to Food & Beverage outlets as required.

The Food & Beverage Event Operations Manager exercises day-to-day operational decision-making authority within the Event Operations function and escalates strategic, financial, or risk-related decisions to the Director, Food & Beverage. Through strong leadership, financial stewardship, and cross-functional collaboration, this role contributes to exceptional guest experiences, engaged team members, and sustainable business results.

Success in this role is demonstrated through consistently well-executed events, strong financial performance, a positive and accountable team culture, and high levels of guest satisfaction.

You strive to approach your work to align with our 4 key behaviours which are at the core of who we are and what we do at WinSport.

We are  Safe

We are  Welcoming

We are  Inspiring 

And we are Creative

What You Will Be Doing

Operational Leadership & Event Execution

• Direct and oversee all internal and external food and beverage event operations, ensuring events are executed to established service, quality, and safety standards.
• Provide operational leadership across cross-functional teams to ensure seamless event planning, delivery, and post-event follow-up.
• Ensure all events are appropriately scheduled, set up, serviced, and dismantled in accordance with operational plans and guest experience expectations.
• Maintain strong involvement in day-to-day operations to ensure departmental objectives and service commitments are consistently achieved.
• Collaborate with Sales Associates and Event Coordinators to ensure event schedules, specifications, and requirements are accurate and up to date.
• Review event documentation and ensure information is forwarded for accurate and timely invoicing.
  
  

Financial Management & Business Planning

• Develop, manage, and monitor the annual budget for Food & Beverage Event Operations.
• Track financial performance and implement corrective actions to ensure budgetary commitments are met or exceeded.
• Work closely with internal partners to maximize the profit contribution of event operations to the organization.
• Manage inventory, cost controls, and food and beverage wastage to support financial sustainability.
• Oversee ordering and management of alcohol inventory, including the development and maintenance of liquor, wine, and beer menus.
  
  

People Leadership & Talent Development

• Recruit, onboard, train, and develop team members within Food & Beverage Event Operations.
• Provide direct leadership to Team Leads and event operations staff, supporting performance, accountability, and engagement.
• Develop staff schedules and oversee payroll processing to ensure effective coverage and labour control.
• Coach, mentor, and support Team Leads to enhance leadership capability, creativity, and operational effectiveness.
• Foster a positive, service-oriented team culture that promotes collaboration, retention, and repeat business.
  
  

Guest Experience & Brand Alignment

• Champion exceptional customer service standards that drive guest satisfaction, loyalty, and repeat business.
• Monitor guest feedback and service metrics to identify trends and opportunities for improvement.
• Ensure all event services align with WinSport’s brand, values, and service expectations.
• Build and maintain strong relationships with suppliers, partners, and external customers to support high-quality event delivery.
  
  

Policy, Compliance & Safety

• Develop, maintain, and review departmental operational policies and procedures to support consistency, safety, and compliance.
• Promote a safe and respectful work environment by adhering to WinSport safety policies and procedures.
• Identify, address, and report safety hazards or concerns within the work environment.
• Review Occupational Health & Safety notices and meeting minutes as required.
• Ensure compliance with applicable food safety, liquor service, workplace safety, and employment standards.
  
  

Continuous Improvement & Collaboration

• Identify and implement improvements to event operations processes to enhance efficiency, quality, and consistency.
• Collaborate with cross-functional teams to support organizational priorities and continuous improvement initiatives.
• Use operational data, financial results, and feedback to inform decision-making and service enhancements.
• Contribute to the evolution of Food & Beverage operations as WinSport continues to grow and adapt.
  
  

What You Bring

• Post-secondary education in Food & Beverage, Hospitality Management, or a related field is preferred.
• Minimum of five (5) years’ experience in food and beverage, hospitality, exhibitions, or non-profit environments.
• Three (3) or more years’ proven experience leading, coaching, and developing teams in a fast-paced, event-driven environment.
• Strong operational and organizational skills with the ability to manage multiple events and priorities simultaneously.
• Strong financial acumen, including experience managing budgets, inventory, and cost controls.
• Excellent written, verbal, and presentation communication skills.
• Customer-focused mindset with a commitment to service excellence.
• Ability to build effective working relationships across departments and with external partners.
• Demonstrated professionalism, accountability, and sound judgment.
• Commitment to maintaining a safe, respectful, and inclusive workplace.
• Strong working knowledge of food, wine, liquor, and beer service.
• ProServe certification.
• Valid Class 5 driver’s license.
• Experience with food and beverage point-of-sale systems.
• High level of proficiency with Microsoft Office applications.
  
  

Working Conditions

Work Environment

• Primarily based in food and beverage and event operations environments within a multi-use sport and event facility.
• Regular interaction with team members, guests, suppliers, and internal partners.
• Exposure to fast-paced, high-volume event settings and time-sensitive operational demands.
  
  

Work Hours

• Full-time position, generally averaging 40 hours per week.
• Requires flexibility, including evenings, weekends, and extended hours to support events and operational requirements.
  
  

Physical Demands

• Requires standing and walking for extended periods during events.
• Occasional lifting and movement of event materials, supplies, and equipment.
• Ability to work in kitchens, event spaces, outdoor venues, and varied environmental conditions.
  
  

What We Can Offer You

If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:

• Comprehensive benefits package
• Free Park pass
• Free parking
• Reciprocals at other ski resorts
• Food, beverage, retail and program discounts
• Access to our world-class gym facility.
  
  

Discover, Develop, And Excel With WinSport

Working with WinSport means you will create one of the unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.