Retail Training Manager at Sephora

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Job Type: Full-time permanent

Function: Retail Talent & Training

Address: Vancouver Area

Working Model: Remote

Ready for a career glow-up? Under the leadership of the Senior Manager, Retail and Training, the Retail Training Team is dedicated to the successful implementation of education strategies within our stores. Retail Training Managers provide expert training, coaching, and support to store leaders and employees, ensuring the highest level of client engagement, selling & service, and operational excellence. They play a crucial role in driving and executing education strategies, supporting store leadership in identifying and developing beauty advisors, and ultimately delivering on key company objectives to meet client needs. Partnering with the Senior Manager, Retail and Training, the team develops and executes relevant education strategies that address the specific needs of their assigned portfolio of stores. The Retail Training Manager is responsible for the successful execution of the education strategy in stores. This role will provide the highest level of client engagement, selling & service, and operational excellence, as well as coaching, support, and subject matter expertise to store leadership to successfully drive the education strategy forward within the assigned portfolio of stores.

What You’ll Do:

TRAINING & COACHING DELIVERY – 90%

• Execute the retail training strategy by facilitating identified learning interventions that support store, market, and organizational needs and focus (in-store, classroom, virtual) and lift retail objectives
• Drive client engagement, selling & service, and operational excellence through relevant, relatable, engaging, and exceptional training execution with a strong focus on driving retail and company objectives
• Observe and coach store leadership teams on and off-stage on their delivery of coaching, training, Touchbases, etc. to ensure quality and consistency across all stores
• Ensure store team members at all levels are aware of and participating in training programs (Foundational Learning/Leadership, Daily Dose, etc.)
• Support and execute New Store Opening (NSO) training and coaching

SUBJECT MATTER EXPERTISE – 5%

• Act as subject matter expert on store-facing training materials and interventions for various retail/education programs and initiatives
• Edit and validate training materials for retail-facing programs and initiatives
• Execute defined AORs throughout the year that support retail and organizational initiatives

GAP ANALYSIS – 5%

• Observe and solicit feedback on training programming from store teams to determine strengths and gaps
• Partner with Sr. Manager and market leaders to uncover needs
• Proactively recommend future learning interventions and make suggestions for existing program optimizations based on on-the-job observations, feedback, and insights/data

What You’ll Bring:

• 2-4 years in the cosmetic/beauty industry or education equivalent
• Expert ability in delivering training interventions and curricula both in-person and virtually
• Excellent verbal and written communication skills
• Intermediate expertise in Microsoft Suite (Outlook, Word, PowerPoint, Excel, Teams)
• Elevated expertise in makeup, skincare, haircare, and fragrance
• Demonstrate and model exceptional client service standards
• Excellent decision-making ability and ability to utilize independent, sound judgment
• Ability to work effectively independently and with others to achieve deliverables
• Demonstrate agility to meet market needs as retail priorities shift
• Certificate in Adult Education Certificate or equivalent work experience

Working conditions:

• 4+ days in the field (in store, classroom) training and coaching, including evenings and weekends as retail priorities dictate (e.g., promotions, holiday)
• A working and reliable vehicle
• Ability to travel across Canada 40-50% of time to deliver training and support retail initiatives
• Comfort in working in multiple environments, sometimes in the same week (in-store, offsite, home)
• Comfort working in a Fragrance-filled environment

What You’ll Get:

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We offer a comprehensive compensation package, including competitive salary, bonus potential, RRSP matching. The compensation range for this positions is $71,900 - $86,000.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development, as well as tuition reimbursement.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.