Head of Cloud Network Services Quality at Nokia

Job Description

This role will help champion and safeguard end-to-end quality across the entire customer journey — from sales engagement, product design, and engineering development, through deployment, services, and care — ensuring CNS solutions deliver consistent excellence, reliability, and customer value. This role will also help establishing a culture of quality ownership across functions, ensure organizations drive measurable improvements in product performance and sales / service delivery, and align all stakeholders around a unified quality vision that earns customer trust, accelerates adoption, and strengthens CNS’s leadership in Cloud and Network Services.

How You Will Contribute And What You Will Learn

• Lead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care.
• Define and lead CNS quality strategy, from vision, mission, strategical pillars, tactical activities with relevant KPIs & Metrics for a measurable impact.
• CNS Quality Leadership and Strategy, Quality representation as CNS Q to multiple Nokia level forums & governance
• Lead/conduct E2E quality deep dives and CNS improvement initiatives spanning across organizations (with support from the quality representatives from Product Engineering, GBC, and Service & Care, ECE, NMP).
• ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements.
• Supplier Quality Management: Partner closely with suppliers to define quality requirements, assess performance, and implement improvement programs. Drive supplier development to ensure consistency and reliability in the supply chain.
• Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing CNS in cross BG quality related topics and initiatives Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performance through challenging all teams with very focused dashboards and KPIs Cross-Functional Leadership: Align sales, product, R&D, and service delivery teams around a common quality framework, KPIs, and improvement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issues Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs of CNS strategy
  
  

Key Skills And Experience

Must Have:

• University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications , or other corresponding area ( or management)
• Experience in quality management; project/program management, and management systems ISO9001; 14001; 27001 ; TL9000;
• Experience in SW development; understands cross-site or cross domain product development principles and management within CNS and Nokia
• Understands centralized and localized models and principles of Service and care delivery in Nokia
• Proficient and Experienced in structured problem solving; improvement definition, streamlining, deployment
• Quality management related certification like Lean; six sigma; quality system auditing would be a plus.
• Familiar with transformation strategies and strategic change management
  
  

Good to Have:

• Familiar with transformation strategies and strategic change management
• Experienced with the Agile development
• Understanding of Quality Framework and principles
• Experience in development and deployment of a standard “best practice” framework.
• Understands how to measure success in change using reporting metrics, status, and critical KPIs
• Good Understanding of CNS products, portfolio offerings and evolution
• Clear understanding or experience with Quote to Cash ; Create – Sell -Deliver- Execute process landscapes
• Experience of interfacing with customers on both Sunny and Rainy day situations
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond