Ad Operations Manager at Loblaw Digital

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Impact You'll Make:

The Ad Operations Manager is pivotal in driving operational excellence across a large portfolio of clients, ensuring seamless campaign delivery, pacing accuracy and process consistency. A strategic problem-solver and effective communicator, the Ad Operations Manager influences beyond their immediate team - advancing organizational initiatives, managing process improvements and fostering a culture of accountability and collaboration. They are a trusted subject matter expert, coach and role model who thrives in a fast-paced environment, balancing multiple workstreams while achieving both team and business outcomes.

What You'll Do:

• Campaign Execution & Monitoring: Oversee precise execution, pacing and performance of digital advertising campaigns across multiple platforms (Meta, YouTube, Google, etc.) for 100+ clients.
• Manage complex, high-value accounts directly while guiding the broader team to ensure delivery excellence and adherence to SLAs.
• Implement and monitor quality assurance processes to maintain campaign accuracy and integrity.
• Serve as the team’s go-to expert on ad tech platforms, troubleshooting complex issues and leading knowledge-sharing sessions.
• Drive platform execution consistency and best practices across the organization.
• Process improvement initiatives, such as identifying potential systemic issues and inefficiencies, designing scalable solutions and streamlining workflows
• Partner with leadership on team performance and development initiatives, providing input and feedback to help shape team success.
• Represent Ad Operations in internal and external meetings with senior stakeholders and top-tier clients.
• Prioritize workloads effectively, manage resourcing needs and reallocate support to meet deadlines.
• Track team performance against key goals and ensure accountability to high standards of execution.
  
  

What You'll Bring:

• 6+ years of experience in platform solutions, client success, digital media or a related field.
• Expertise in campaign management, ad servers and digital advertising platforms (Google Shopping, Meta, Paid Search, CRM platforms, in-store retail media etc.).
• Strong communication, presentation and relationship-building skills.
• Proven ability to influence product teams and advocate for client needs effectively.
• Highly organized, detail-oriented and adept at managing multiple projects simultaneously.
• A collaborative team player who thrives in a fast-paced, cross-functional environment.
• Proficiency with Project Management tools (JIRA, Teams, CODA, Slack, etc.) is an asset
  
  

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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