Technical Training & Field Service Specialist - Bilingual (French/English) at BAXTER

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

The Bilingual Technical Training & Field Service Specialist develops and delivers technical training in Canada and troubleshoots devices when not training. In addition to training-related activities, the Technical Trainer provides technical expertise and support to colleagues (as required). This work may include on-call support, inspections, repairs, upgrades, and installs in clinics, hospitals, donor centers, or other equipment locations

Your Role at Baxter

What you''ll Do

• Deliver technical training to internal Baxter employees and customers in both English and French

• Craft and develop materials that support both facilitators and participants in instructor-led and blended training programs, considering adult learning principles

• Assess training and training program content adequacy and needs, implementing continuous improvements to training programs, curricula, offerings, forms, and other training-related material

• Ensure training materials are current and aligned with applicable regulations and company-specific practices

• Coordinate course evaluation surveys to acquire participant feedback and suggestions to assist in making continuous improvements to course content and training material

• Diagnose and troubleshoot all inbound equipment to component level

• Maintain and ensure certification of all test equipment as per Baxter's operating policies and procedures

• Verify all repairs meet manufacturer's specifications; document troubleshooting steps following Baxter guidelines

• Prepare and manage the training calendar

• Manage training documentation for all training courses coordinated and/or attended by staff and review training records for completeness, currency, frequency, and compliance

• Efficiently manage expenses and submit for approval on a monthly basis

• Inventory management of training materials, tools, and training devices

What You'll Bring

• Bachelor's Degree or equivalent experience OR Adult education certification or training

• 5+ years of Electronics/Biomedical training experience in a field service environment

• 5+ years of presenting material to a class

• Demonstrated ability to self-manage

• Excellent communication (written and oral English and French) and interpersonal skills

• Attention to detail, good problem-solving, and analytical skills

• Customer orientation, teamwork skills, and the ability to actively commit to, support, and participate in continuous improvement activities

• Travel as needed to support goals, as well as the ability to work flexible hours to meet training needs

• Act as a subject matter expert for training department staff on all aspects of course design and delivery

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has an annual salary range of $72,000.00 - $90,000.00 CAD Annual. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

At Baxter, we do not use AI during the recruitment process.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.