Community Liaison at telMAX Inc.

COMMUNITY LIAISON

About TelMAX Inc.

telMAX is a private equity backed all fibre digital infrastructure platform that provides a 21st Century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the VP, Sales, as a Community Liaison at telMAX, you will play a key role in introducing our innovative fibre optic services to residents and businesses across Southern Ontario. You’ll represent our brand, engage with the community, and help generate leads for our sales team. This position offers a dynamic and growth-oriented opportunity for individuals passionate about connecting people to reliable internet solutions. You’ll be responsible for building relationships, driving awareness, and helping to expand our customer base.

Responsibilities & Key Duties Include

• Community Outreach: Act as a telMAX ambassador by engaging with residents and businesses on their doorsteps, educating them about the advantages of our fibre optic services and how telMAX can benefit their internet and communication needs.
• Lead Generation: Identify and generate new leads through door-to-door interactions and community engagement. Collaborate with the sales team to convert these leads into sales opportunities.
• Customer Education: Provide clear, engaging, and concise information about telMAX's services, answering any questions residents may have, and helping them understand the value of our services.
• Problem-Solving & Support: Work proactively with residents and businesses to address any concerns or questions related to the service offerings and ensure satisfaction.
• Team Collaboration: Work alongside other team members to manage inquiries and share valuable insights with the sales team to enhance lead conversion efforts.
• Continuous Learning: Keep up to date with telMAX's products and services to effectively communicate with potential customers and ensure accurate information is provided.
• Travel & Flexibility: Ability to travel to different neighborhoods, spending up to 75% of the time in the field.
  
  

What You Bring

• Positivity: Consistently radiates optimism, uplifting others through words, actions, and demeanor. Possesses a natural ability to brighten someone’s day.
• Customer-Focused: Experience in a customer-facing role with strong communication skills. Ability to actively listen and respond professionally to community members.
• Lead Generation Experience: Previous experience in lead generation, sales, or marketing is a plus.
• Problem-Solving: Ability to handle challenges and concerns from residents professionally and promptly.
• Independent & Team-Oriented: Comfortable working both independently and as part of a team in a fast-paced, dynamic environment.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex services clearly and engagingly.
• Organized & Detail-Oriented: Strong time management, organizational skills, and attention to detail are crucial for success in this role.
  
  

Education/Licenses

• DCS / DEC (preferred)
• "G" Driving license
  
  

Experience

• 2-5 years related experience required
• Experience in working as part of a multi-disciplinary team.
• Excellent time management capabilities
• Driving license and reliable access to a vehicle are essential.
  
  

Why You Should Join TelMAX

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HSA)
• RRSP matching program
  
  

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

ImPACT Values

• Performance & Commitment
  
  

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration
  
  

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity
  
  

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity
  
  

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.