Senior Manager, Strategic Partnerships & Client Experience - Toronto at Scotiabank

Requisition ID: 246726

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

We’re looking for a dynamic and strategic leader to join Scotia Wealth Management as Senior Manager, Strategic Partnerships & Client Experience. In this role, you will drive enterprise-wide growth through innovative partnerships, client acquisition strategies, and impactful marketing initiatives. You’ll shape experiences that resonate with diverse client segments—cultural, medical, and corporate—while strengthening our brand presence and delivering measurable results.

What You’ll Do

• Strategic Planning:
  
  

Develop and execute annual and long-term strategies for partnerships and client experience, aligned with enterprise growth objectives.

• Client & Partner Journey:
  
  

Design and optimize end-to-end journeys using data-driven insights to enhance engagement, acquisition, and retention.

• Marketing & Communications:
  
  

Lead multi-channel campaigns that amplify brand visibility, strengthen market positioning, and support revenue growth.

• Program Development:
  
  

Create and oversee specialized programs that deepen relationships and drive measurable impact.

• Leadership:
  
  

Mentor and inspire a high-performing team, fostering innovation, collaboration, and accountability.

What You Bring

• Undergraduate degree in Business, Marketing, Communications, or related field; MBA is an asset.
• 7–10 years of experience in strategic partnerships, marketing, client experience, or strategic planning (financial services preferred; healthcare experience is an asset).
• Proven success in partnership development, event activation, and enterprise integration.
• Strong knowledge of banking, wealth management, and related financial services.
• Exceptional communication and presentation skills; bilingualism is an asset.
• Skilled in leveraging data and analytics to inform decisions and demonstrate ROI.
• Highly adaptable with strong strategic thinking, problem-solving, and project management skills.
  
  

Why Join Us?

At Scotiabank, we champion a customer-focused culture and foster an inclusive environment where innovation thrives. You’ll have the opportunity to make a measurable impact, collaborate across business lines, and shape experiences that matter

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.