Insurance Coordinator, Scotia Wealth Management (Stratford) - 12 Month Contract at Scotiabank

Requisition ID: 246513

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Insurance Coordinator contributes to the overall success of the Insurance Canada Processing Centre in Stratford, ON, ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. The Insurance Coordinator ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Key Accountabilities

• The Insurance Coordinator champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Accurately process and maintain records for requests for changes/actions/corrections from our service partners across the product scope.
• Responding independently and accurately to telephone inquires by ensuring that action is taken to fully address the inquiry.
• Providing assistance as required with investigating and resolving customer inquires.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.
• ICPSs operate between 8:00 a.m. and 6:00 p.m. some shifts may extende to 6:00 p.m., and these later shifts are schedueled on a rotational basis.

Education and Other Requirements

• Previous administration experience in an office setting
• Comfortability working from home with possible in-office days at our Stratford, ON location
• Knowledge of policies and procedures regarding creditor insurance products, programs and procedures would be considered an asset
• Strong communication skills, both verbal and written
• Proven analytical, problem solving and organization skills
• Knowledge of the Bank’s accounting controls and regulatory compliance requirements, as well as systems (Intralink, PEGA, TLS, CIS, ED, MIMS, AS400, KS), would be considered an asset
• Comfortability with using and learning new technology tools, including proficiency in Microsoft Office applications (i.e. Excel, Work, Outlook, etc.)

Location(s): Canada : Ontario : Stratford

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.