IT Operations & Systems Analyst at Frontier Dental CA

IT Operations & Systems Analyst

We’re looking for a hands-on IT Support & ERP Specialist who thrives in a fast-paced environment and enjoys solving complex problems. In this role, you’ll play a key part in supporting and improving our ERP systems while providing high-quality IT support across the organization. If you’re passionate about technology, collaboration, and making a real operational impact, this is an opportunity to grow with a dynamic team.

The key responsibilities and how you will make an impact:

• Support and lead ERP-related initiatives and projects
• Collaborate on troubleshooting and resolving ERP-related issues, identifying root causes and implementing effective solutions.
• Provide timely IT Helpdesk and end-user support in a fast-paced environment, ensuring tickets are resolved efficiently.
• Support and troubleshoot Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams, Intune) and Windows-based environments.
• Diagnose and resolve hardware, software, network, and security issues, ensuring minimal disruption to operations.
• Escalate complex issues with detailed reports for further investigation and resolution.
• Identifying the root cause of problems and proposing solutions to prevent recurrence.

You are our ideal candidate if you have:

• Experience with ERP systems is a must; experience working with ERPs such as Acumatica, NetSuite, Epicor, SAP, or Microsoft Dynamics 365 is highly valued.
• IT related education or experience (e.g. IT certification or diploma in an IT related field)
• Strong knowledge of Microsoft technologies, including Windows OS, Microsoft 365 (Exchange, SharePoint, OneDrive, Teams), and Intune.
• Hands-on experience with system and platform integrations, along with strong database management skills, is required.
• Background in logistics and e-commerce is a plus.
• Strong cybersecurity knowledge.
• Familiarity with VoIP solutions (RingCentral or equivalent).
• Understanding of networking concepts and remote access tools (VPN, Remote Desktop).
• Strong problem-solving skills with an emphasis on quick resolution and preventive strategies.
• Ability to work independently and as part of a team to maintain smooth IT operations.

Soft Skills:

• Problem-solving and critical analysis
• Clear and effective communication with users at different levels
• Organization and task prioritization in a dynamic environment
• Teamwork and collaboration with other IT areas

Why join us? (Brace yourself…)

• We offer competitive compensation
• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)
• Continuous Learning Assistance Program reimbursing up to $1,500 per calendar year
• Group RRSP (Non-match)
• 15 Vacation Days to start and scale to 20 Vacation Days.
• Paid Religious Holidays and Volunteer Days
• Flexibility to help you balance work and life
• Corporate GoodLife Fitness Membership Discount
• Supportive leadership team and Culture Committee that works to maintain a positive culture
• Fully stocked snacks, team BBQs and other company paid meals (we love to eat!)