Digital Marketing Account Manager at 1UP Digital Marketing

Salary:

• $68,250-$84,000 CAD annually
• Additional annual profit-sharing bonus based on KPI achievement

Job Type:

• Full-time (40 hours per week)
• "Mostly remote" with a preference to those located in Victoria, BC

TL;DR

If you are a Digital Marketing Account Manager who likes building great relationships, the freedom to experiment and grow, and making a positive impact on our team, processes, and clients, then this role was built for you!

About 1UP Digital

1UP Digital Marketing is a performance-driven digital marketing agency that believes great marketing starts with great relationships. Since 2013, we’ve helped ambitious organizations grow online by combining strategic thinking, strong execution, and exceptional client service.

As part of our next phase of growth, we are expanding our focus into the travel and tourism space. While this role will support a variety of clients across industries today, you’ll play a key role in helping us build scalable account management systems that will support our long-term specialization in tourism, travel, tours, activities, and attractions.

About You

• You are a relationship-first Account Manager who also loves rolling up your sleeves and love seeing businesses thrive with digital marketing
• You excel at building trust with clients, communicating clearly, and keeping projects moving, but you’re also comfortable with hands-on implementation, QA, and coordination. You understand digital marketing well enough to execute, troubleshoot, and guide projects forward, while leaning on a strong internal team of subject matter experts for deeper strategy, advanced optimization, and specialized task execution.
• You’re organized, proactive, and see account management as both a client-facing and operational role. You want ownership, influence, and a clear growth path within a high-performing agency.

A Day in the Life

As a Digital Marketing Account Manager at 1UP, your responsibilities will span four key areas:

Account Management & Client Relationships

• Serve as the primary point of contact for a portfolio of clients.
• Build strong, trusted relationships through clear communication and consistent follow-through.
• Understand client needs, not just their stated goals, and translate them into clear action plans and explain recommendations in a way clients understand.
• Lead regular check-ins, reporting calls, and strategic conversations.

Project Management & Execution

• Own timelines, deliverables, and internal coordination across SEO, PPC, web, content, and analytics projects.
• Manage tasks and workflows in ClickUp, ensuring nothing slips through the cracks.
• Hands-on campaign execution where needed (Roadmap Tasks, QA, optimizations, setup, coordination).
• Doing what it takes to ensure projects are delivered on time, on scope, and aligned with client expectations.

Marketing Understanding & Implementation

• Maintain a strong working knowledge of digital marketing fundamentals (AI, SEO, paid media, analytics, CRO).
• Review work completed by specialists to ensure it aligns with strategy and client goals.
• Identify opportunities for improvement, upsells, or testing — and collaborate with the strategy team to scope them.

Team Collaboration & Leadership

• Work closely with specialists and leadership to ensure clients receive best-in-class service.
• Participate in the Account Management Committee, helping shape:
• Annual Account Management priorities and roadmap
• Internal processes and best practices
• Scalable systems that will be deployed across the entire Account Management team
• Contribute feedback from clients to help improve service delivery and retention.

Goals & Accountabilities

• Most importantly, maintain healthy, long-term client relationships.
• Ensure consistent delivery against client KPIs and expectations.
• Keep accounts organized, proactive, and profitable.
• Communicate clearly and professionally with both clients and internal teams.
• Contribute to improving how account management is done at 1UP.

Requirements & Qualifications

• 3+ years of experience in digital marketing, account management, or a client-facing agency role
• Proven ability to build and manage strong client relationships
• Strong project management and organizational skills
• Comfortable with hands-on execution and QA (not just strategy)
• Solid understanding of SEO, PPC, analytics, and web projects (deep specialization not required)
• Excellent written and verbal communication skills
• Experience working with project management tools (ClickUp experience is a plus)
• Ability to manage multiple clients and priorities without dropping the ball
• Agency experience strongly preferred

Bonus Points:

• Experience in travel, tourism, hospitality, or attractions
• Experience helping define internal processes or team playbooks
• Certifications in Google Ads, GA4, Meta, or HubSpot

Compensation & Growth

• Salary Range: $68,250-$84,000 CAD (based on experience, ability, and fit)
• Performance-based incentives tied to account health, retention, and growth
• Clear growth path into Senior Account Manager or Account Leadership roles

We Offer You

• Remote-first work environment across Western Canada
• Flexible work hours
• Competitive salary and performance incentives
• Education reimbursement and professional development support
• A collaborative, low-ego team that values systems, clarity, and results
• Real influence and impact over how the Account Management function evolves

To Apply

If you’re excited to combine relationship-building, hands-on execution, and leadership and want to help shape the future of account management at a growing agency, we’d love to hear from you.

Please fill in our application form and submit your resume and a short cover letter outlining your experience and why this role excites you. You will need a Google Account to upload your files.

1UP Digital is an equal opportunity employer. We value diverse perspectives and are committed to building an inclusive, respectful workplace.