IT Service Support Specialist at BC Pension Corporation

Classification: Information Systems R24

Reports to: Service Desk Lead

Salary Range: $86,110.18 to $98,094.85 per annum (salary includes a 9.9% market adjustment)

Union/Excluded: BCGEU

Security Screening: Required

Job Type: Regular full time

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.

We are seeking an IT Service Support Specialist to join our team in VICTORIA, British Columbia, Canada.

As an IT Service Support Specialist, you will work with the Service Desk team, providing IT support to the organization through incident and request management. You will work to address complex or sensitive issues, review service metrics, identify repeat incidents and recommend corrective action, as well as manage major incidents. In addition, you will work closely and collaborate with network specialists, system/database/desktop administrators and software application specialists.

Working in a dynamic and time-sensitive environment, you will provide end user tier 1 and 2 support by diagnosing and resolving issues, such as password resets and application issues, to server/virtual machine deployments, networking, and application support. This is an exciting opportunity to bring your technical support expertise to our growing team.

Work Model

This position is located in our Victoria, BC office and requires full-time on-campus presence. Additional requirements are determined by the role functions and operational needs of each business area.