Inside Sales Representative at UPS

Primary Job Posting Location:

Burlington, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

About the Business Development Department

At UPS, our Business Development team is the driving force behind our growth. We partner with businesses of all sizes to deliver innovative logistics solutions, helping them succeed in an ever-changing global market. Our Inside Sales Representative acts as a trust advisor - for growing UPS Small Package business within the small customer segment.

Job Summary

This dynamic business development position is responsible for growing UPS Small Package business within the small customer segment. We offer flexible work location arrangements, a competitive salary plus commission pay structure to recognize and reward strong growth performance.

Primary responsibilities include prospecting for new customers while working with existing clients to retain and grow revenue within an assigned book of business. The successful candidate has exceptional relationship building and communication skills to effectively assess customer needs and present appropriate solutions to support both revenue growth and retention of existing business.

As a trusted advisor, our Business Development Representatives assist customers in navigating the ever-changing world of logistics. The selected applicant researches the competitive environment and uses product knowledge to generate creative and unique solutions to meet customer needs and business objectives.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format. This position will be a hybrid; the successful candidate will be required to work from a UPS building when requested, as needed.

As available positions become available, the intended career path for an Inside Sales Representative would be to transition into an Account Executive role.

Job Type: Full-Time / Permanent / [Hybrid]

Schedule: Mon - Fri | 8:30am – 5:00pm EST

Work Location: 4156 MAINWAY, BURLINGTON, ON L7L 0A7, Canada

Salary Range: $20.12/hour in addition to a quarterly performance based commission (high earning potential and ability to earn 4x the target incentive amount each quarter for strong performance).

Responsibilities:

• Prospecting for new clients to expand market share in the small customer segment.
• Respond to and resolve customer inquiries timely and effectively.
• Develop strong relationships with existing customers to support growth and ensure a positive customer experience with every interaction.
• Creates and positions compelling value proposals to potential and existing customers.
• Participate in weekly team meetings and training sessions.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred.
• Prior business development experience, specifically in the B2B segment.
• English reading, writing and speaking are required.
• Confident with strong communication and presentation skills.
• Experience using Salesforce and MS Office, preferred.

Compensation and Benefits

UPS offers a competitive base salary plus participation in our Sales Incentive Program (SIP) to recognize and reward strong performance. Additional benefits include:

• Comprehensive health, dental, and vision coverage
• Group insurance and pension/retirement savings plans
• Paid vacation and personal time off
• Employee stock purchase plan
• Sales-specific perks such as mileage reimbursement
• Structured training and development, including participation in the UPS Sales Academy
• Team support environment with assigned coach and mentor.
• Employee discounts on UPS services and partner brands
• Global career opportunities with a company that prioritizes growth and innovation
• A strong culture of promotion from within will support future personal and professional development.

Why Join UPS?

At UPS, you’ll be part of a global leader known for its innovation, reliability, and commitment to excellence. We provide a collaborative environment where your skills are valued, your voice is heard, and your career can thrive. With clear growth opportunities, your development never stops. With our people-first culture, you’ll be supported every step of the way. At UPS, we’re not just moving packages—we’re delivering what matters.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.