Caregiver Support and Community Navigator at CHATS

Caregiver Support and Community Navigator

F ull-time position, 35 hours per week, Monday to Friday 8:30 AM - 4:30 PM with occasional work outside of business hours . Hybrid position with some travel required within York region for home visits to complete assessment/re-assessment as required.

The Role

Reporting to the Integrated Care Manager, you will be responsible to plan and implement a defined set of community services to support transitions from hospital to home as a core care partner, including supports for Caregivers.

You will be responsible to complete client care needs assessment (independently or with a partner agency), provide care coordination, liaise with relevant CHATS program supervisors and coordinators and serve as the primary contact for CHATS and to provide Caregiver Support and Education within the scope of the program.

Key responsibilities of the position:

• Provision of timely and comprehensive client needs assessments with a focus on safety and risk and ongoing case management.
• Complete assessment/re-assessment home visits as determined by the program protocol or as triggered by change in status.
• Provide direct service to caregivers including assessment, wellness education, training or information services, and maintain integrity of client records.
• Contribute to the delivery of program services through team building, knowledge sharing, education on and advocacy for CHATS programs and service through excellent customer service, continuous quality improvement and safety and risk management.
• Foster positive relationships with care partners, Ontario Health@Home, Home and Community Care and other referral sources to promote service awareness, increase referrals to CHATS services, identify and build service opportunities.

What you bring to the role:

• Diploma in Social Service Worker or other healthcare related field education/experience.
• Two years’ experience with seniors and/or provision of client and/or caregiver services in the community, including program development.
• Excellent skills in risk, crisis, and conflict management.
• Excellent verbal and written communication/documentation skills.
• Experience working in multi-partner initiatives is preferred.
• Proficiency in MS Word, Excel, Outlook, and data base applications (GoldCare).
• A valid Ontario drivers’ license and a vehicle are required for this position.
• Ability to accommodate a flexible work schedule including evenings and weekends.
• Current certification in First Aid and CPR.
• You will work within an integrated health care environment and possess excellent assessment, communication/documentation, case management, organizational and problem-solving skills.

What we offer:

• Comprehensive health and dental benefits
• Defined benefit pension plan
• Employee Assistance Program
• Disability and life insurance.
• Corporate discounts through Perkopolis.
• Employee Training and development programs with access to comprehensive e-learning programs.
• Staff appreciation events
• Rewards and recognition programs
• Positive culture with great emphasis on relationship-based care.
• Hybrid work environment.
• Opportunities for advancement and career growth within the organization.
• Supportive team environment.

If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we’d like to hear from you!

This job posting is for an existing vacancy.

Use of Artificial Intelligence: At CHATS, people are at the center of our recruitment process. While we may use Artificial Intelligence tools for taking and summarizing interview notes, all applications and interviews are personally reviewed by our hiring team to make the hiring decision. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.

CHATS IS AN EQUAL OPPORTUNITY EMPLOYER

CHATS is committed to creating a diverse and inclusive workforce to reflect the diversity of the community it serves. We welcome applications from all qualified candidates from diverse backgrounds. CHATS continuously strives to support individual needs and differences in our recruitment & selection process and work environment that is built on inclusivity and respect for everyone.

CHATS promotes an accessible and inclusive environment to ensure all clients, employees and volunteers feel supported, valued, and respected.

CHATS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Our recruitment and hiring processes will be modified to accommodate disabilities, upon request.

W e thank all applicants for their interest, only those selected for an interview will be contacted.

About CHATS

Since 1980, CHATS has been a leader in providing home and community services for seniors and their caregivers. We offer a full range of home care and community programs that meet the changing needs of more than 8,100 York Region and South Simcoe seniors and caregivers each year.

CHATS firmly believes that our employees drive the success of the organization. With this success in mind, we strive to create and provide an environment that offers challenging, stimulating, and rewarding career opportunities.

CHATS also believes in a client and family-centered approach that is based on compassionate care that empowers older adults and their caregivers to live their best lives at home and in their communities.