Business Excellence Co-op at DLL

Job Description

The Business Excellence, Co-op will have the opportunity to work with and learn from the larger Business Excellence team. The Co-op will work on cross-functional initiatives supporting the drive to improve the overall value of the interactions that both internal members and external parties have with DLL Canada. This role will be an excellent opportunity to work with various teams across the DLL network including Operations, Digital/Product teams, Sales Teams, Finance, Risk etc. by supporting workshops, project management and data-analysis.

Find out more here about how you can unleash your full potential at DLL!

Day To Day

• Operational Excellence
• Participate in cross-functional workshops and support the Business Excellence Team to problem solve and document processes/opportunities that improve customer and employee experience.
• Support the Business Excellence Team to automate processes using various digital tools such as Robotic Process Automation, AI that significantly enhance customer experience
• Student benefits: Learning active listening skills, exposure to cross-functional collaboration sessions and experience to real world structured problem solving using Lean Six Sigma tools.
• Project Management
• Supporting Project Managers in executing cross-functional projects that includes but not limited to recording meeting minutes that help to align and sequence tasks, owning/co-owning tasks where applicable
• Support with monthly update report that is sent to all stakeholders within DLL Canada
• Student benefits: Learning crucial aspects of project management that include time-management, resource planning and project-level communication methods.
• Operational Metrics
• Gathering monthly and quarterly Operations metrics using established reporting tools.
• Co-developing the required monthly and quarterly presentations, developing data-trend analysis and commentary, reviewing with the Operational Excellence Manager prior to publication for feedback and coaching opportunities.
• Student benefits: Learning data-analysis, looking for trends and communicating findings in a simple and concise way, develop hypothesises for both root-cause and corrective-actions to poor performing metrics with coaching and mentoring.
• Process Libraries
• Help team in creating and maintaining process libraries that contain end to end process maps and critical process metrics.
• Student Benefits: Creation and maintenance of process libraries that serve as important tools to measure process performance.
  

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials

• Strong organizational skills, attention to detail, and an ability to prioritize in a changing environment.
• Strong initiative exhibited through proactive interactions and idea development.
• Highly flexible and adaptable.
• Excellent verbal and written communication skills.
• Very customer service focused.
• Curious by nature.
• Course work (or experience) normally obtained through enrollment (or lived experiences) in a Business Admin, IT Project Management, CX/UX Design, Process Quality programmes.
• Experience with MS Office products. MS Visio a plus
• Must be enrolled in a post-secondary education co-op program
• Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office for process improvement workshops (approx. 2-3x per week)
  
  

What You Will Gain

• Participation in the Learning and Development Program while you complete your placement
• Access to e-learning and skill development courses
• Regional and global networking opportunities with members
• Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
  
  

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our Four Wellbeing Categories Are As Follows

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities
  
  

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In

At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Location: Burlington, ON

Applicable Pay Range

$20.00 – $23.00/hour

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

• Deadline for Application - Friday, January 16, 2026 (Due to high volume of applications, this requisition may close prior to posted close date)
• The selection process may involve an assessment
• This is a 4-month co-op opportunity
• Due to the nature of the opportunity, the role is considered hybrid, with the expectation to come into the Burlington office on average twice per week
• Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com
• For more information, please contact our Talent Acquisition Partner via [email protected]
  
  

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

About Us

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.

Join us in Partnering for a better world!