Care Supervisor, Integrated Care Programs - Peterborough / Durham at CBI Home Health

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Supervisor, Integrated Care Programs in Peterborough / Durham regions

Salary Range: The salary range for this position is $60,450.00 $80,000.00 per year.

Vacancy Disclosure: This job posting is for an existing vacancy

Why CBI Home Health?

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

• Weekend premiums, travel pay and/or mileage reimbursement
• Full-time opportunity
• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career
• Group RRSP and Retirement Savings Program for Home Health Ontario employees
  
  

What You Will Do

• Complete a comprehensive initial and interim care assessment within expected timelines as per the contractual agreement (and as applicable to service program) utilizing tools, forms, and processes as aligned with CBI Home Health policy and procedure, guidelines, documenting all required information as well as any information pertinent to the client status and care planning.
• Ensure client and care provider safety by using risk assessment tools provided
• Respond to client complaints striving to resolve when able and escalating as required internally (to management) and externally (to funders) as appropriate.
• Identify opportunities to improve service and/or service delivery, engaging appropriate team members to drive effective and efficient change as required
• Ensure the client/client family experience is satisfactory and ensure the client/client family is provided with all required information relevant to their care
• Collaborate with the interdisciplinary team and internal/external stakeholders on service delivery delegations in order to ensure care needs of the client and quality standards are being met
• Lead by example by promoting service delivery excellence through effective onboarding, mentoring/ coaching, and managing performance of field staff (including conducting and documenting 30-60-90 day check-ins and annual performance reviews).
• Lead regular team meetings and/or individual meetings, and send regular communication to field staff regarding pertinent updates as required
• Ensure all care provider team members are fulfilling accountabilities as per their job description and are meeting expectations, through regular touch points and observing performance at drop-in visits as required.
• Ensure all reporting (internal and external) meet or exceed all standards and expectations of CBI Home Health, stakeholders, and the associated regulatory body (if applicable).
• Ensure appropriate documentation is completed accurately and on time including client charting as per associated regulatory body and funder agreements.
• Complete review and follow up of practice management system reports to monitor and assess client documentation, GPS tracking and visit compliance.
  
  

What You Will Need To Be Successful

• Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
• Have 2 years of supervisory experience and/or experience in the home health service delivery
• Computer skills – Proficiency with Microsoft Office Suite, ability to effectively use MS Teams and scheduling systems
• Be able to effectively establish and build rapport with clients and care staff
• Possess a valid Ontario driver’s license with access to a reliable vehicle with ability to travel in community
• Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team
  
  

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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