Senior eCommerce Analyst at Staples

Some of what you will do

The Staples Canada Enterprise Analytics team is seeking a highly skilled Senior eCommerce Analyst to drive insights and build reporting for our Staples Professional B2B eCommerce website, eway.ca. The successful candidate will play a crucial role in understanding the customer experience on eway.ca, providing actionable insights to empower the eway.ca product team and our Staples Professional business partners to make data-driven decisions

Specifically, You Will:

• Develop and maintain a reporting framework to track key performance indicators (KPIs) related to customer behavior, site performance, and business objectives on eway.ca.

• Analyze data from Google Analytics 4 (GA4), Adobe Analytics, and other sources to identify trends, opportunities, and areas for improvement in the customer experience and overall performance of eway.ca.

• Collaborate with the eway.ca product team and Staples Professional business partners to translate data into insights, actionable recommendations, and strategies.

• Create compelling data visualizations and presentations to communicate insights effectively to both technical and non-technical business partners.

• Work closely with business partners to understand their reporting and analysis needs and proactively provide solutions and recommendations.

• Develop and maintain documentation for reporting processes, data sources, and reporting methodology.

• Stay up-to-date with industry trends, best practices, and emerging technologies in eCommerce analytics.

Some of what you need

• 3+ years of experience in digital or eCommerce analytics leveraging web analytics tools, SQL, data visualization tools and other data analysis tools to build actionable reporting.

• Experience with Agile or Scrum methodologies is an asset.

• Bachelor's degree in Business , Analytics, Statistics, or a related field is preferred.

• Strong analytical skills with the ability to interpret complex data and extract actionable insights.

• Experience working with Google Analytics 4 (GA4), including analyzing clickstream data in a cloud data platform is a requirement.

• Experience with Adobe Analytics is an asset.

• Proficiency with SQL for data querying and manipulation

• Experience with developing reporting in tools such as Looker (including writing LookML ), Power BI, or Tableau

• Excellent communication skills with the ability to explain technical concepts and findings to non-technical audiences.

• A passion for storytelling through data and a demonstrated ability to leverage data to drive decision-making and business outcomes

Physical Requirements / Working Conditions

• Office Environment

• Hybrid work

Some of what you will get

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...

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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.