Agent, control at Old Port of Montréal

AGENT, CONTROL

WHO WE ARE

The Old Port of Montreal Corporation is the #1 recreational tourism organization in Montreal. We have the privilege of managing two iconic sites that showcase the city: the Old Port of Montreal and the Montreal Science Centre.

As an employer, we are committed to fostering a culture of enjoyment, rigor, collaboration, and openness. We strive to provide an inspiring work environment where everyone can thrive, be themselves, grow, and achieve their professional and personal goals.

Come contribute to our mission of managing, developing, and bringing life to a recreational tourism site!

TERMS OF EMPLOYMENT

• Schedule: 2 guaranteed shifts per week
• Start Date: As soon as possible
• Status: Unionized, permanent
• Salary: $23.94/hour (Class 4)

YOUR ROLE WITHIN THE SECURITY AND MOBILITY TEAM

• Welcome and assist internal and external customers by providing courteous and efficient service
• Collect parking fees, process refunds, and follow up on outstanding accounts
• Manage contracts for monthly clients and maintain up-to-date records
• Verify and reconcile deposits and cash reports; complete required administrative documents
• Configure the parking system in collaboration with a supervisor and generate necessary reports
• Respond to email inquiries, handle complaints, and ensure proper follow-up
• Participate in operational planning and service improvement initiatives
• Manage activities related to special events (ticket issuance and control)
• Ensure proper management of equipment, inventory, and lost and found items
Conduct research and analysis as requested by a supervisor while ensuring confidentiality

PROFILE WE ARE LOOKING FOR

• Education: High school diploma
• Experience:
  • 1 year in general administration
  • 1 year in customer service
  • Experience in parking operations (an asset)
• Language: Intermediate English (Level 2)
• Other requirements: Valid driver’s license
• Skills: Customer service orientation, integrity, sound judgment, attention to detail, ability to prioritize
• Computer skills: Basic knowledge of MS Office

The Corporation is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples, and persons with disabilities.We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The masculine form is used in this document solely to facilitate reading.