Case Worker at The Salvation Army

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Location: Stevenson House, New Westminster

Hours: Monday - Friday, 3:30 pm - 11:30 pm

Position Purpose summary

This role builds supportive relationships with clients, works with case management to assess needs, and provides ongoing support, advocacy, and follow-up. It also assists in developing and delivering educational, social, and recreational activities that promote positive lifestyle changes, skill building, and healthy engagement under the direction of the supervisor. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Accountabilities

The incumbent may perform all, some, or similar duties to the listed below:

• Provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures.
• Builds relationships with clients of The Salvation Army Stevenson House Emergency Shelter and, in conjunction with the Caseworkers, and outreach workers provide case planning for clients.
• Accurately records up to date information for case planning purposes using appropriate methods; maintains BC Housing database HIFIS, logbooks, progress notes and completes incident reports.
• Engages with unsheltered homeless individuals and those at risk for homelessness and provide supports which will help stabilize their life.
• Assess client’s needs and provide ongoing support, advocacy, and follow-up.
• Assist individuals to locate rental housing and ensure that applications are complete.
• Encourages and supports clients in developing new skills and making positive lifestyle changes.
• Provide direct or referrals to life skills training, personal health, hygiene, household management, financial management, crisis intervention and problem solving, and follow-up with each individual.
• Monitors client’s progress towards goals and objectives through motivation and mentorship.
• Performs client intakes and prepares discharge plans for shelter clients.
• Provide follow-up supports to ensure individuals have successfully transitioned to housing and receive related health and social services programs and services.
• Assists with daily operations, providing support and security at Stevenson House.
• Accompany clients to appointments and off-site services to clients (i.e. medical, income assistance, legal, housing search).
• Provide VAT interviews to clients.
• Collaboration and coordination of services with appropriate community agencies.
• Assist clients in the replacement of their lost or stolen identification.
• Maintains accurate client files, reports and statistical records.

Performs other duties as assigned.

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

Health & Safety (if applicable):

The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids and bodily waste
• Sharp objects

Other dangerous situations

Working Conditions

The incumbent’s work environment is typically in a shelter and/or in treatment facilities.

The incumbent will work under the following disagreeable conditions:

• Dealing with angry people
• Abusive people
• Verbal abuse
• Isolation
• Work schedule affecting lifestyle
• Exposure to drugs and alcohol

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education, Experience, AND Qualifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OHAS Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Education, Qualifications and Certifications:

• High School Completion
• Social services Diploma or related Diploma or Degree
• High proficiency in Microsoft office, Excel, Windows, Email, Housing Searches, Online applications

Experience and Knowledge

• Minimum one year Experience in frontline social service work

Skills and Capabilities

• The performance of the job requires keyboarding/Manual record keeping, and lifting/packing clients/residents property/personal effects and engaging in recreational activities.
• The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking and reading. Ability to work in a fast paced environment, to meet deadlines and cope with stressful situations.
• Must be able to lift a minimum of 40lbs

Compensation

The target hiring range for this position is $26.75 to $26.75 with a maximum of $26.75.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.