Technical Support Engineer at DarkVision

Your Job

DarkVision, a Koch Engineered Solutions company, is looking for a skilled and motivated Technical Support Engineer to join our Team.

As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation and stability of our Software, Hardware, and Cloud Services used by our internal team. Your primary responsibility will be to support, troubleshoot, and resolve issues that arise during day-to-day operations.

This role is on-site at our North Vancouver, BC HQ, where employees enjoy a wide array of amenities including a fully equipped gym, squash court, steam room, climbing wall, and more!

Our Team

You will work closely with our Software Quality Assurance, Data Analysis, and Operations teams to provide troubleshooting and technical support, and ensure the continuous improvement of our technologies.

What You Will Do

• Respond promptly to support requests, investigating and troubleshooting issues to resolution.
• Participate in on-call rotations and provide after-hours support as required.
• Contribute to product development with the engineering teams to enhance reliability and efficiency of our products and workflows.
• Document and maintain knowledge base articles and troubleshooting guides for quick issue resolution and knowledge sharing.
• Participate in the release management process by reviewing and testing software deployments.
• Communicate effectively with stakeholders, providing timely updates on issues and their resolutions.
• Identify and implement automation opportunities for system testing to help avoid future issues.

Opportunities to Learn

• Industrial ultrasound for non-destructive testing and industrial asset inspections.
• Hardware and software product development.
• Quality Assurance and Release Management.
• Cloud Services (AWS, Docker, and Databases).

Who You Are (Basic Qualifications)

• Post secondary education in computing science, engineering, IT, or a related field.
• Experience providing technical support to a wide range of technical and non-technical users.
• Familiarity with Linux and Windows operating systems, including command-line utilities.
• Knowledge of networking concepts and troubleshooting of network related issues.
• High level understanding of cloud services and cloud platforms such as AWS.

What Will Put You Ahead

• Experience providing technical support to both software and hardware products.
• Bachelor’s degree in computing science, engineering, IT, or a related field
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems and identify root causes.
• Strong communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical stakeholders.
• Ability to learn quickly and work effectively in a team-oriented, collaborative environment.

General Salary Range

For this role, we anticipate paying $70,000 to $90,000 of baseline compensation per year with additional compensation for after-hours support.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

DarkVision Technologies Inc. is a Canada-based tech company disrupting the industrial imaging market since 2013. We have created the world’s most advanced acoustic-based imaging platform. We are packaging it into multiple new product lines, revolutionizing how our clients quantify and visualize the integrity of their critical assets.

Backed by Koch Industries, one of the world’s largest privately held companies, DarkVision’s team of Mechanical, Skunkworks, Electrical, Software, and Machine Learning Engineers is rapidly expanding to meet the demand for the company’s current and upcoming products.

Our employees work on cutting-edge technologies that blend science with real-world applications. We invite you to join our team for the exciting journey ahead as we become the global leader in industrial imaging.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

How to Apply

If you have the above qualifications, we would like to hear from you. We thank all applicants in advance, but please be advised that only those selected for an interview will be contacted.

We are an equal opportunity employer. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the kochcareers.com webpage.

Successful candidates will be required to complete a criminal background check.

keywords: technical support, application support, systems support, IT, HW, hardware, SW, software, cloud, AWS, Linux, networking, software QA, quality assurance, release, troubleshooting, issue resolution, root cause