Ticket Seller at Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

This casual on-call

Ticket Seller position will keep you busy working with people in a fast-paced box office! You will provide exceptional customer service following the principles of our great program. You have experience working with cash and balancing sales at the end of the day. Your teamwork skills, flexibility, and positive attitude will help us ensure our guests have an amazing experience!

This role pays an hourly rate of $18.25 CAD

Benefits for Part-Time roles: Pension matching.

This position will remain open until September 4, 2026.

About The Venue

The Ovintiv Events Centre operated by Oak View Group, is the premier event facility providing a wide range of sports and entertainment opportunities for the Alberta and British Columbia Peace Region.

Responsibilities

• Receive and process counter, phone and mail ticket orders using various aspects of the ticketing system
• Follow proper procedures regarding money and ticket reconciliation after every work shift.
• Provide accurate facility information and superior customer service to patrons.
• Prepares daily ticket office accounting reports when needed
• Familiar with Policies and Procedures for name changes and reprints and able to process both
• Process Sales for Club Seats and Suites
• Familiar with Basic AM Monitor Functions
• Knowledge of Basic Hold Codes
• Familiar with Trouble Ticketing Procedures
• Assist other departments as needed
• Performs other duties as assigned

Qualifications

• High School diploma or equivalent
• Prior sales and customer service experience; ticketing sales helpful but not necessary.
• Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy
• Strong communication skills.
• Basic computer knowledge.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to work independently and under pressure.
• Computer knowledge of Microsoft Office Suite Programs
• Ability to follow oral and written instructions

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.