Director of Sales and Operations at Rank Group

We are seeking a results-driven

Director of Sales & Operations to lead and optimize performance across our 4 retail stores (3 brands – Gallery 1 Furniture, Ashley HomeStore, Worldwide Furniture), and distribution centre. The role would be responsible for driving sales, revenue growth, improving operational efficiency and ensuring seamless end-to-end customer experience from showroom to delivery.

Responsibilities

• Develop and execute sales strategies to achieve sales goals across all locations.
• Lead, coach, and mentor store managers and sales teams to maximize performance.
• Monitor KPIs, sales metrics, and customer trends to inform business decisions.
• Review existing on-boarding sales training and provide recommendations for improvement.
• Oversee the daily operations of the stores and warehouse.
• Ensure efficient inventory management, logistics, and fulfillment processes.
• Implement operational best practices to improve productivity and reduce costs.
• Establish clear performance expectations and accountability frameworks.
• Research and monitor market trends, competitors’ sales activities, and consumer needs on a regular basis, and make recommendations on changes to implement within our operation.
• Act as a liaison between stores and ownership on store performance. Come prepared to meetings with ownership – communicate successes, areas for improvement, and provide suggestions for moving forward.
• Provide input into marketing strategy – provide feedback on recent traffic patterns and provide input on upcoming promotional planning.
• Ensure managers are collaborating with Human Resources as needed on review of resumes, setting up interviews, and executing the Company’s hiring process.
• Act as a liaison to the buying department to ensure products are aligned with consumer trends and price points.
• Manage budgets, forecasts, and financial performance across departments.
• Ensure a consistent and high-quality experience across all customer touchpoints.
• Address escalated customer concerns and implement service improvements.
• Establish a high-performance culture, driven by sales, excellent customer service and employee engagement.
• Other related duties as required by ownership.

Qualifications

Experience and Education

• 7+ years of leadership experience in retail/sales role.
• Proven success managing multi-location retail environments would be an asset.
• Experience in a commission sales environment is strongly preferred.
• Post-secondary education in a relevant field (e.g., Business, Finance, etc.) is preferred. Equivalent experience may be considered.

Skills And Knowledge

• Strong leadership – proven ability in managing strong performing teams.
• Strong business acumen and analytical skills – interest in metrics and understanding of store performance.
• Strong sense of urgency.
• Strong working knowledge of warehouse and logistics operations.
• Excellent communication skills – ability to build rapport with others.
• Ability to anticipate and identify issues and develop effective solutions – ability to think rigorously and logically.