Retention Specialist at Loyalist College

About Loyalist

Loyalist College is built upon the lands governed by the Dish with One Spoon wampum agreement. We affirm and thank the Haudenosaunee, Anishinaabeg and Huron-Wendat nations for their continued caretaking of the land. At Loyalist, we empower our students with wraparound support services and hands-on training to succeed on any path they choose. Our academic programs are responsive and innovative, designed to solve pressing social and economic challenges and meet the evolving needs of our regional industry and community partners. Our graduates enter the workforce equipped with the knowledge they need to be better global citizens, and with future-focused skills to lead change in their fields. With a presence in Belleville, Bancroft, Port Hope, Tyendinaga and Toronto, we believe our institutional responsibility extends beyond the classroom to seeing the big picture for the communities we serve. Our expertise in applied research and deep connections to local industry support economic development, to the benefit of businesses, entrepreneurs, changemakers and innovators. Our commitment to decolonization, and the pursuit of a more inclusive, equitable world, means we hold ourselves accountable to the diverse perspectives, cultures and experiences that shape our communities.

Position Summary

Reporting to the Manager, Employment Services, the Retention Specialist supports clients after they secure employment by providing ongoing job coaching and retention support. This role is responsible for maintaining regular contact with clients, verifying employment outcomes, and ensuring required documentation is collected in accordance with funder guidelines. The retention specialist also supports pre-employment programming through workshop coordination and facilitation.

Duties and Responsibilities

• Serve as the primary contact for clients in the post-employment phase, providing ongoing support to promote job retention
• Conduct regular check-ins to verify employment status, address challenges, and re-engage clients as needed
• Collect and document employment verification information, ensuring accuracy and compliance with program requirements
• Identify and connect clients to internal and external supports to help overcome employment barriers
• Collaborate with team members to support clients in maintaining or securing new employment opportunities
• Facilitate employment-related workshops and assist in developing training materials
• Provide customer service through the resource centre, including job search support and responding to inquiries
• Maintain accurate records in case management systems and support client financial assistance requests where applicable

Qualifications

• 2 year post secondary Diploma in career and work counselling, social services, human services, or a related field
• Minimum 2 years’ experience supporting individuals with employment services, job search, or career development
• Experience in client retention, job coaching, or post-employment support
• Strong communication, organization, and relationship-building skills
• Experience working with diverse populations and individuals facing employment barriers
• Knowledge of labour market trends and community resources
• Proficiency with case management systems, Microsoft Office, and virtual platforms
• Workshop facilitation experience and ability to develop training materials
• Ability to maintain confidentiality and manage a high caseload effectively

Please note

Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost) confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to [email protected].

We thank all applicants, however, only those selected for an interview will be contacted.