Customer Service Representative (Contract) at Trouw Nutrition

Join Our Purpose - Feeding the Future

Role: Customer Service Representative (6 Months Contract)

Location: Lethbridge

Hours/Shift: 8-hour shift. 40 hours a week

Vacancy Type: Replacement

Why join us

Get ready to Own your career as Customer Service Representative at Trouw Nutrition, Lethbridge a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future drives us to support customers and ensure smooth operational flow.

What you’ll do

• Provides exceptional customer service through the accurate and timely processing of customer and dealer orders, requests and concerns

• Builds positive relationships with customers and internal stakeholders

• Enters and updates orders and customer records in our system

• Resolves service issues in a timely manner and documents accordingly

• Follows Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines

• Answers customer enquiries regarding product, pricing and delivery

• Proposes innovative ideas to increase market share

• Use the ERP system (M3) daily for order entry, updates, tracking, and coordination across departments, ensuring data accuracy and operational efficiency.

Who we’re looking for

• 2 - 3 years’ experience in customer service

• Post secondary education in an agricultural field of study is preferred. Experience in a combined customer service and administrative role, within an agricultural, manufacturing or corporate environment, is preferred

• ERP experience an asset

• Good computer skills

• A highly organized and proactive ensuring smooth planning and timely delivery.

• Ability to work onsite the standard shift for 8 hours- Monday to Friday 08.00 to 5.00 Pm and some flexibility required for occasional extended work hours.

• Excellent customer service, interpersonal and communication skills

• Ability to multi-task, prioritize and solve problems in a fast-paced environment

• Team player – coachable and curious

You’ll also need

• Accuracy in data entry

• Computer skills basic word, excel, data entry, computerized order entry system experience

• Detailed oriented

• Strong communication and stakeholder engagement skills

• Ability to work on-site 5 days/week. Comfort with ERP/ SAP systems is an asset

What you’ll receive

As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you’ll gain access to a wide network of expertise and global career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long-term focus.

How and why to find out more

We can offer you a rewarding career with real meaning and purpose. Where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you’re interested in joining us, get ready to Own your progress, your potential and your career. We aim to review all applications within five business days and will get back to you as soon as possible.

# Ownit

Additional Information

Accessibility: Nutreco is committed to creating an accessible and inclusive recruitment experience. Accommodation is available upon request at any stage of the hiring process. If you require support, please let us know and we will work with you to meet your needs.

AI Screening Disclosure: Nutreco does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates at any stage of the recruitment process. All applications are reviewed directly by our Talent Acquisition team and hiring managers.

Background Check: Final candidates who are offered a position will be required to undergo a criminal background check.

Eligibility: Candidates applying to job openings must already be authorized to work independently in the country where the position is based. Employer sponsorship is not available for this role.

Employment Equity: We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Pay Transparency Statement: Compensation for roles at Nutreco varies depending on a wide array of factors including but not limited to skill set, education, and level of experience. We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

#SPTN #trouwnutrition