Customer Service Administrator - Community Standards at City of Saskatoon

Division: Community Services

Department: Community Standards

Term: 1 Permanent Full Time position available.

Closing Date: 06/16/2026

Labour Group: CUPE 59

Posting: 5420

This position is a CUPE 59 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Reporting to the Bylaw Compliance Manager and working under supervision of the Customer Service Coordinator, this position processes documents and responds to enquiries related to private property drainage, right-of-way, zoning, business licenses, sewer use and noxious weed control.

Duties & Responsibilities

• Receives, documents and responds to a variety of customer complaints and/or inquiries related to bylaw requirements, by email or telephone.
• Coordinates with other departments or redirects customer inquiries to the appropriate department when necessary.
• Assists the Customer Service Coordinator in assigning files to the appropriate Bylaw Inspector.
• Assists with the training of new staff, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a business college OR Graduation from a one year, post-secondary business related program.
• Typing speed of 45+ words per minute.
• Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.
• Familiarity with bylaw compliance, enforcement processes, and permitting systems is an asset
• Successful completion of, or ability to complete successfully, recognized customer service training.

Knowledge, Abilities and Skills:

• Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Strong conflict resolution skills with the ability to address and de-escalate challenging interactions professionally and effectively.
• Ability to work as a team member with minimal supervision.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to communicate effectively, orally and in writing.
• Ability to interpret various City bylaws and Provincial acts.
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to research, analyze and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Ability to build and maintain strong working relationships with other colleagues and departments.
• Skill in the operation of office equipment, including a computer with Windows software.

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Weekly Hours: 36.67

Salary Range: $61,280.40 to $67,561.44 CAD per annum (2026 rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [email protected].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City