Front Desk Supervisor at Accent Inns

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Front Desk Supervisor

Burnaby, BC Full-time $23.00-$27.00/hour

At Accent Inns We Really Give A Duck

We give a duck about our employees, our guests, our communities…and we give a rubber duck in every Accent Inns room. Now we are looking for a Front Desk Supervisor to join our flock in Burnaby.

Working at Accent Inns is different than working anywhere else, and we don’t just say that. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Here we want our Fam-Jam to feel well taken care of by us and by one another. That’s who we are!

Benefits & Work Perks

We pay 100% of medical and dental PLUS you get mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for friends & family
• Gift cards for achieving targets
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Live your Best Life fund (we'll help pay for courses that'll make your life better, whether or not they're related to your role with us)

And these are just a few!

What The Role Is Quacked Up To Be

You will be passionate about creating an exceptional employee and guest experience. To make sure this happens every time you will lead, train, direct, coach and motivate the Front Desk team, scheduling and organizing all their activities. What you do is imperative to the smooth and successful operation of Accent Inns and you take pride in that.

Responsibilities Include

• Create and inspire the team through a vision that is centered around creating an awesome guest experience at every touchpoint
• Resolve guest complaints and review all guest feedback, making changes as needed to ensure a high standard of guest service. Proactively responding to all guest feedback (in-house and post-stay, guest reviews etc)
• Prepare weekly scheduling for front desk team. Assist management in overseeing & monitoring labour, payroll and scheduling and adapt based on fluctuating business needs
• Build employee engagement through education and active promotion of our values and purpose, company benefits and employee programs. Align recognition to performance and contribution, and act as a culture champion for your property

What You Need

• Proficient in Guest Services (1-3 years experience)
• Proven leadership potential
• Post-secondary education in Hospitality is an asset, but not necessary
• Customer service/hotel/ hospitality/supervisory experience is an asset
• Leadership, integrity, and effective coaching skills
• Exceptional organization and coordination skills
• Impeccable eye for detail
• First aid an asset

Answer the Call

If this sounds like the job you, hit that Apply button and don't forget to write a note about why you want to work with us!

Don’t feel like you meet every requirement? Studies show that women are less likely to apply to roles because they don’t match the job posting 100%. If this posting sounds like an exciting opportunity for you, we encourage you to apply.

Our Commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We endeavor to ensure marginalized groups are represented: Black, Indigenous, people of colour, and LBGTQ2S+ communities.

Please visit our careers page to see more job opportunities.