Operations Manager at Operations Manager

Who We Are

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.

Experience what it means to be part of our family, and build a career you’re proud of.

About the Role

• Lead the overall operations and performance of a residential rental portfolio, overseeing leasing, maintenance, administration, property management, and customer experience functions.
• Provide leadership and support for people, processes, projects, and properties to ensure operational excellence.
• Leverage and promote the effective use of business technologies and systems to enhance efficiency, reporting, customer service, and team performance.
• Recruit, develop, coach, and engage employees while fostering a positive, customer-focused workplace culture.
• Collaborate with cross-functional leaders to deliver exceptional resident experiences and continuously improve service standards.
• Identify, plan, and oversee capital improvement projects while supporting long-term asset management and revenue growth strategies.
• Drive resident engagement initiatives that strengthen community connections, retention, and customer loyalty.
• Support portfolio-wide programs, events, and initiatives that promote a consistent resident experience across communities.
• Manage portfolio financial performance, including budgeting, revenue growth, occupancy targets, cost control, and return on investment.
• Partner with marketing teams to develop and execute leasing and resident engagement strategies.
• Ensure compliance with health, safety, fire, employment, and residential tenancy legislation and regulations.
• Stay current with industry trends and best practices, promoting innovation, sustainability, and continuous improvement across the portfolio.
• Champion environmental and energy-efficiency initiatives that support sustainable property management practices.

Experience

• Degree in Business Administration, Real Estate, Hospitality, or a related field; equivalent experience considered. Property management certifications (CPM, ARM, RPA) are an asset.
• Minimum 5 years of experience managing multi-residential properties, including leasing, building operations, maintenance, risk management, and capital projects.
• Minimum 5 years of experience leading, coaching, and developing teams of 10 or more employees.
• Strong financial acumen with experience managing operational budgets, expense reporting, and capital project tracking.
• Thorough knowledge of applicable legislation, including the Residential Tenancies Act (RTA), Fire Code, and Occupational Health & Safety requirements.
• Understanding of the local rental market, tenant needs, and competitive landscape.
• Proven ability to resolve conflicts, manage tenant concerns, and foster positive resident relationships.
• Proficiency with Microsoft Office and property management/business systems, including Salesforce, NetSuite, Policy Manager, and UKG.
• Customer-focused professional with strong communication skills and the flexibility to work outside regular business hours when required.

What We Can Offer You

Join Our Team for a Supportive and Enriching Employee Experience!

We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to:

• Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy.
• Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
• Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
• Employee Recognition Program: We love to celebrate and reward your contributions!
• Employee Referral Program: Help us grow our team and be rewarded for successful hires.
• Employee Donation Matching Program: We support your charitable efforts by matching your donations.
• Employee Assistance Program: Everyday support for your personal and professional well-being.
• Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.

Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!

• For eligible positions

Application Process

Submit applications by 4:30 p.m. on June 26, 2026.

Sifton Properties would like to thank all applicants; however, only those who qualify for an interview will be contacted.

This vacancy is to fill an existing position.

Artificial Intelligence (AI)

The Company may use AI-supported recruitment tools on a limited basis, but rest assured, our human Recruiter is involved in every stage of the recruitment process.

Education

Preferred

• College Diploma or better
• Bachelor's degree or better