Admin Support at St. Joseph's Healthcare Hamilton

Position Details

Job Number

JR00662

Department

Connect MHAP

West 5th Campus (Hamilton Mountain)

Job Type

Temporary (Fixed Term), Full time

Contract Duration: (If applicable)

14 months

Number of Positions

Union

CUPE Local 786

Hourly Rate (Min / Max)

$30.42 - $33.03

Schedule

Work Days

Monday to Friday

Time of Day

Days

Shift

Hours - 7.5

Shift Start: (If applicable)

AM 08:30

Application Dates

Opening Date

2026-06-11

Closing Date

2027-12-01

Qualifications

• 2-year post-secondary diploma in medical office administration at an accredited institution
• Medical terminology certificate required
• Advanced skill level in MS Word and MS Excel.
• Accurate keyboarding skills with a minimum typing speed of 55 wpm.
• Minimum 2 years’ experience working in a mental health and addictions program interacting with patients and families
• Minimum 2 years' experience providing administrative support to staff in a busy healthcare setting
• Intake experience in mental health and addictions required
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect.
• Demonstrated ability to communicate in a sensitive and non-judgmental manner with psychiatric patients/clients, including youth and their families.
• Demonstrated knowledge of existing mental health resources, programs and crisis services, both internal and external to SJHH, coupled with the ability to help clients and families in accessing appropriate clinical supports.
• Proficiency in data entry and the use of specialized computer applications: RedCap, EPIC and Internet searches.
• Superior oral and written communication skills with demonstrated grammatical aptitude, good spelling and punctuation.
• Ability to communicate with staff, physicians, learners, and other hospital departments in a professional and diplomatic manner.
• Ability to maintain composure while handling multiple tasks, frequent interruptions and stressful situations.
• Ability to problem solve independently. Effective conflict resolution skills, including the ability to diplomatically respond to all inquiries
• Professional, with good organizational skills with ability to set own priorities and work with minimal supervision.
• Good work performance and attendance record is essential

Reponsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times.
• Obligation to review and commit to applicable departmental and hospital policies and procedures at all times.
• Answer calls from a live answer line and respond appropriately to intake calls from patients, families and service providers to ensure caller obtains information they require.
• Answers all self-referral calls and collects all the relevant administrative and clinical information required.
• Transcribes all referrals in the electronic medical record. Collects missing information from referral source.
• Reviews all internal referrals to ensure referral is complete and missing information is collected.
• Supports clinician staff on the team with administrative duties related to triaging referrals.
• Schedules all clients for their appointment with the service. Provides information about the appointment and service. Clients are transferred to live line for scheduling from clinicians and/or included on a work queue list for the intake admin to maintain.
• Duties are shared across a team with task assignments varying by day and priority.
• Collaborates with other MHAP and community partners regarding program referrals (e.g., other MHAP departments).
• Maintains resource database of community services by ensuring information is accurate and up to date and presented in a user-friendly way as resources will be shared with patients, families, and referral sources.
• Obtains charts from Health Records and/or Provider Portal
• Enters and books all clinical appointments and maintains group attendance records in appropriate databases/systems
• Maintains team calendar, individual schedules and general e-mail account.
• Takes minutes, organizes meetings, sends out agenda and sets up equipment for team meetings.
• Responds to Unannounced Arrivals at the West 5th Campus with a clinician. Identifies what the individual is looking for support with and provides information/support as required.

Reason for Posting

This requisition is for an existing vacancy

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.