ServiceNow ITOM & Event Management Developer at Wipro Limited

Job Title: ServiceNow ITOM & Event Management Developer

City: Oakville

State/Province: Ontario

Posting Start Date: 6/10/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Overview

We are seeking an experienced Senior ServiceNow ITOM & AIOps Engineer to design, implement, and optimize IT Operations Management capabilities across the enterprise. The role focuses on intelligent monitoring, AI-driven operations, and cloud integration to deliver proactive, automated IT service delivery.

Key Responsibilities

ServiceNow Platform

Configure and manage ITOM Event Management : event rules, correlation, alert grouping, deduplication, and automated incident creation aligned to SLAs.

Hands-on with ServiceNow SRM, including paging functionality.

Build and manage integrations (ServiceNow, Dynatrace, PagerDuty, Slack, Jira) using APIs/webhooks for ticketing workflows and notifications.

Enable and optimize NowAssist (GenAI) for incident summarization, agent assist, and knowledge deflection.

Administer and improve CMDB governance: data model, reconciliation, CI lifecycle, and data quality.

Scripting & Automation

Develop Python scripts for data transformation, integrations, CMDB population, and automation.

Automate IT operations to reduce MTTD and MTTR.

AIOps & Monitoring

Administer PagerDuty: alert routing, on-call schedules, escalation policies, and noise reduction.

Correlate events across Dynatrace, PagerDuty, and ServiceNow for end-to-end automation.

Cloud & DevOps

Work with GitLab CI/CD for version-controlled deployments of ServiceNow updates and scripts.

Collaborate using Jira, Confluence, and Slack for Agile delivery and incident management.

Good to have: Terraform, CI/CD automation, and AWS/cloud fundamentals.

Required Qualifications

Experience with ServiceNow ITOM, CMDB, and SRM.

Strong expertise in Discovery (MID Servers, IP ranges, credentials, CI population).

Hands-on in Event Management (correlation, alert rules, CI binding).

Experience with PagerDuty and AIOps event intelligence.

Strong Python scripting and REST API skills.

Experience with GitLab and CI/CD pipelines.

Familiarity with Jira and Confluence.

Preferred Qualifications

ServiceNow certifications: CSA, CIS-ITOM, CIS-Discovery, CIS-Event Management.

Experience with NowAssist/GenAI features.

Knowledge of ITIL v4 practices.

Exposure to multi-cloud/hybrid environments and Terraform.

Key Competencies

Strong analytical and problem-solving skills.

Ability to translate infrastructure events into actionable outcomes.

Excellent communication skills.

Self-driven and capable of managing multiple priorities

Mandatory Skills: ServiceNow - Event Management .

Experience: 5-8 Years .

The expected compensation for this role ranges from CAD 77000 to CAD 120000 .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.