Charge Staff/Front Desk Staff at Municipality of Leamington

Career Opportunity - Internal/External Posting

Charge Staff

Community Services

Closing Date

Applications must be received by 11:59pm, Sunday, June 28, 2026.

Position Summary

Reporting to a Supervisor of Recreation or designate, the Charge Staff is a part-time, customer-focused position responsible for the day-to-day front desk operations of the Recreation Centre. This role serves as the primary point of contact for patrons, provides functional guidance to on-duty staff, and supports safe, efficient facility operations during assigned shifts. The Charge Staff position plays a key role in delivering excellent customer service, administering program registrations and point-of-sale transactions, coordinating facility rentals and set-ups, and responding to operational and emergency situations as they arise.

Key Responsibilities

• Greet and assist all guests entering the facility, providing a welcoming and professional first impression.
• Respond to customer inquiries and concerns in-person, by email and by telephone regarding programs, memberships, services, schedules, and facility use.
• Register customers for programs, memberships, drop-in visits, and facility rentals.
• Process point-of-sale transactions accurately and in accordance with established procedures.
• Enforce municipal and departmental policies related to general facility use in a respectful and consistent manner.
• Provide functional guidance to on-duty staff to ensure operational needs are met, and policies, procedures, and service standards are followed.
• Assist with last-minute staffing or scheduling adjustments, as required, and escalate major concerns to supervisory or on-call staff.
• Monitor facility activity to ensure a safe, orderly, and positive environment for all users.
• Ensure reception and public areas are maintained in a neat, organized, and professional manner.
• Coordinate and confirm facility rental set-ups prior to events.
• Address last-minute rental or event needs to ensure client expectations are met.
• Monitor use of equipment and facilities to ensure Municipal property is respected and used appropriately.
• Respond to incidents and emergency situations in accordance with established procedures.
• Notify on-call or supervisory staff as required and complete documentation and follow-up.
• Maintain familiarity with emergency procedures, facility programs, and operational policies.
• Comply with applicable provincial and municipal legislation, including the Municipal Freedom of Information and Protection of Privacy Act, and the Municipality’s Records and Information Management Program.
• Comply with the Occupational Health and Safety Act, applicable legislation, and the Municipality’s Health and Safety Program
• Attend and/or complete all required staff training as assigned.
• Attend all staff meetings.
• Perform other related duties as assigned.

Qualifications, Knowledge and Skills:

• Secondary school diploma or equivalent (GED) required.
• Post-secondary education in recreation, fitness, physiology, business administration, or a related field is considered an asset.
• Previous experience working in a recreation, fitness, or customer service focused facility is an asset.
• Strong customer service, communication, and interpersonal skills.
• Ability to exercise sound judgment and make decisions in a fast-paced public environment.
• Strong organizational skills and attention to detail are required.
• Proficient in computer applications in a Microsoft Windows environment.
First Aid and CPR level C with AED is required

Hours of Work and Working Conditions

Hours of work will vary each week to a maximum of 24 hours, with evening and weekend shifts required. This position is employed primarily in an indoor environment with both warm and cold temperatures within the facility.

Employee Group

Part-Time, Non-Union.

Reason for Vacancy

Current position.

We thank all applicants; however, only those selected for an interview will be contacted. Selected applicants will be subject to an interview process and skills testing to determine eligibility.

We are pleased to accommodate any individual needs under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation throughout the hiring process, please contact Human Resources at 519-326-5761 ext. 1112 to make your needs known in advance.

Personal information on this form is collected under the authority of the Municipal Act, 2001, R.S.O. c45 and will be used to determine eligibility for employment. Questions about the collection of this information can be directed to the Manager of Legislative Services/Clerk, Municipality of Leamington, 111 Erie Street North, Leamington, Ontario, N8H 2Z9, Telephone: 519-326-5761