Senior Analyst, Claims (Data Management) at Metrolinx

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position based at our 20 Bay Street location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

CPG’s workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in our communities. Join us as we build a knowledgeable and collaborative team that courageously changes how transit projects will be delivered.

Our Commercial Management Office is hiring a Senior Analyst, Claims (Data Management).

This role will represent business requirements to internal stakeholders and stay involved during deployment to identify efficient and cost-effective changes, incorporating data-driven and AI-enabled approaches from software, data, and engineering disciplines to optimize system functionality by tracking performance and mitigating implementation risks on significant commercial infrastructure projects.

What will I be doing?

• Develops a thorough understanding of the business goals, practices, and processes to translate into system functionality and user-requirements that define project scope and specifications.

• Translates high-level, conceptual business strategies and objectives into user-requirements to streamline commercial management workflows and processes.

• In partnership with people leaders, develop strategies for the implementation of AI-based technologies for claims, variations, and early warnings management.

• Design and implement automated claims, variations, and early warnings reporting based on data management frameworks that aggregate inputs from correspondences (emails), SharePoint, and Unifier, ensuring data integrity and consistency using AI.

• Investigates business office functions and processes and proposes improvements to business leaders to automate business functions and make best use of technology to improve effectiveness and customer-service experience.

• Works with the business leaders and users to develop key business metrics and performance measures to gauge effectiveness of tools relative to business strategies and goals.

• Identifies and facilitates development of documentation for new and modified business policies and procedures (e.g. standard operating procedures (SOPs) and workflows) to ensure effective implementation of technological solutions.

• Leads the business office in systems testing and identify gaps, making recommendations for problem resolution and clarifying range of functions.

• Facilitates, leads, and participates in change efforts and provides expert technical support and opinions relating to the viability of alternative solutions

What Skills and Qualifications Do I Need?

• Education: Post-secondary degree in Computer Science, Software Engineering, Information Systems, Business Process Improvement, or a related discipline – or a combination of education, training and experience deemed equivalent

• Demonstrated experience in data analytics and reporting, including working knowledge of process automation and AI integration tools for application in construction management related workflows and processes.

• Strong proficiency in data analytics, with hands-on experience in AI agent development, with application in commercial or project management contexts.

• Proficiency in Python, knowledge of RAG architecture, and related frameworks for the development of Agentic AI applications.

• Experience leading teams to successfully deploy technology solutions in transport or construction industry is an asset.

• Experience with computerized quantitative and analytical tools (e.g., data modeling, workflows, and business process analysis) and with MS Office (Outlook, Word, Excel, Visio, PowerPoint, Unifier, Project, etc.)

• Interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.