Community Services Supervisor at The Salvation Army in Canada

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary

The Community and Family Services Supervisor provides holistic leadership to a broad range of ever-changing, multi-function, community-based programs and manages Ministry Unit’s business operations including financial, administrative, IT, and property issues in accordance with Salvation Army mission, vision, values, and standards.

Responsibilities & Expectations

Leadership and People Management

• Serves as a member of Management team to convey interests and concerns related to Community Services operations, Food Bank & Family Services, Christmas Hamper Program; Christmas Kettles, and to convey other MU issues back to the Corps Officers and Community Ministries Director when relevant.
• Ensures that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
• Prays with and shares the message of the Gospel of Jesus Christ with clients, staff and volunteers, endeavoring to assimilate them into the Body of Christ, as appropriate (including linking clients to the church family and church programs where possible)
• Gives direct supervision, including performance evaluation and coaching (PEACs), to the following positions: Food Service Coordinator.
• Gives oversight to the community ministries program, ensuring ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• May provide intake services, client assessment, emergency assistance, short-term spiritual counselling, ongoing case management and/or other forms of direct service for clients applicable to the program.
• Provides direction, support, and team leadership to program staff so that they may develop spiritually and to ensure that they work together to achieve the purposes of the organization and enhance the ministries of The Salvation Army
• Coordinates and is responsible for the recruitment, training, and retention of volunteers.
• Ensures that all aspects of the Volunteer program at the MU are in line with Territorial/Divisional Policy.
• Develops strategies and recommendations for program staff and volunteer development; handles recruitment, orientation, performance management.

Communications, Public Relations and Marketing

• May represent the Salvation Army locally at various community groups, social services organizations, and committees.
• Provides updated information for the website, Facebook, Instagram, radio.

Finances and Administration

• Preparing and submitting reports, proposals, program evaluations and/or business plans as requested by internal or external sources; maintains confidentiality of all client and staff records and statistical data.
• Provides data for the operating budget for the specific community ministries program for formal approval, and monitors/manages financial performance of the program accordingly.
• Develops and implements policies and procedures specific to the Community Ministries program in consultation with the CMD or CO
• Works with the CMD/CO to ensure that programs meet contractual, legal and internal accreditation requirements.

Community Services Management

• Gives oversight and responsibility for all Community Services programming.
• Helps develop new programs based on the needs of community.
• Gives supervision to successful implementation and administration of Pathway of Hope.
• Gives oversight to Food Service Coordinator and volunteers to ensure a nutritional meal program for community members.
• Program needs, especially regarding the need of food donations.
• Articles for local newspapers/media
• Fundraising ideas
• Special events
• Potential sponsors and volunteers

Communication and Reporting

• Develop and document business requirements, process and reports as needed.
• Develop and document options and recommendations to issues and problems.
• Support key stakeholders in understanding the implications of options and decisions.
• Create and maintain list of reports required for health and safety compliance purposes.
• Support external reporting requests as needed.

Other

Assumes responsibility for other related duties as directed by the Corps Officers.

NOTE: Not all incumbents perform all the duties described above but perform a similar range of duties.

Conditions Of Employment

• Normal hours of work are 8:30 am to 1:30pm Monday through Thursday.
• As a member of the management team flexibility of hours worked is both expected and extended.

Working Conditions

• Typical working location for this position: The Salvation Army Nelson Community Support Centre
• Travel requirements for this position – up to 10% travel.
• The incumbent works in generally agreeable conditions, with the following exceptions:
• Angry people
• Verbal abuse
• The incumbent works shift: may include evenings/weekends, primarily during Christmas and Food Drive Campaigns; meetings with various groups.
• The job incumbent may be exposed to the risk of minor harm, injury, or illness due to:
• Exposure to infectious diseases
• Environmental Conditions
• Driving
• The incumbent must take the following precautionary measures (in addition to health and safety rules):
• Universal Precautions
• Annual WHMIS training/certification
• Current Certification in First Aid/CPR

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college/University program of four academic years in either, social services, business, economics, administration, and equivalent work experience.
• Must possess valid driver’s license.

Experience And Skilled Knowledge Requirements

• A minimum of five years of related experience.
• A minimum of three years of management experience in a related field or non-profit is necessary.
• Experience of three years is required in the following areas: office administration, budgeting, and social services.

Skills And Capabilities (examples Provided Below)

• Familiarity with non-profit funding processes and procedures, fund raising, human resource legislation and practice; purchasing procedures; property maintenance issues; and information systems issues and processes.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Outstanding communication, supervisory and motivational skills.
• Demonstrated experience in project management, goal setting, multi-tasking, and strategic planning.
• Demonstrated experience in working effectively with a variety of professionals, community groups, businesses, and volunteers.
• Computer and media proficiency.
• Ability to work independently.
• Ability to lift and/or move a minimum of 35 pounds.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation

The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.