Patient Services Representative (reception) at Larga Kitikmeot

Larga Kitikmeot is a medical boarding home which provides a safe and comfortable home-like atmosphere for patients travelling from the Kitikmeot Region of Nunavut for medical services. We are seeking a full time Patient Service Representatives for evening shifts who will be responsible for overall operations at the front desk including answering phones, dispatching drivers, checking-in guests, responding to requests for assistance and confirming medical appointments and travel reservations.

Responsibilities

o Providing exceptional customer service

o Orientate guests to their rooms, Larga policies, facility amenities, and the general routine of the boarding home. Act as a resource for all guests with any questions they may have.

o Manage keys system; ensure guests are provided with keys upon arrival, and retrieve upon departure.

o Effectively operating a multiline phone system, and transferring calls etc.

o Record arrivals, departures, discharges and admissions in books and on room chart and trip sheets, update as needed.

o Maintain effective communication with guests and dispatch for all transportation needs. Coordinate guests to ensure that they are ready for appointments and airport departures in a timely manner. Support dispatch after hours (evenings and weekends) to coordinate travel to/from medical appointments.

o Advises escorts and patients of travel policies as needed

o Arranges pick-up of medications and special equipment, such as oxygen tanks and tubing as required by guests.

Qualifications

• 1-2 years previous experience in an administrative role.

• Must demonstrate exceptional customer service skills.

• Be self-motivated and able to work independently.

• Must be well organized and able to prioritize workload.

• Have experience managing conflict resolution and maneuvering high stress situations.

• Must maintain effective written and verbal communication skills and be able to read, write, comprehend and speak English fluently.

• Must be able to successfully pass a medical and security clearance each year.