Front End Supervisor at Heritage Co-op 1997 Ltd.

Key Job Responsibilities include

• Supervise front-end team members, assign duties, monitor performance, and support training to ensure efficient checkout operations and strong customer service.

• Oversee cashiering standards, cash handling, till balancing, refunds, voids, and related front-end controls to maintain accuracy and minimize loss.

• Respond to customer inquiries, service issues, and escalated concerns in a prompt, professional manner while supporting a welcoming and member-focused store environment.

• Prepare schedules, coordinate staffing levels, support store opening and closing routines, and collaborate with store leadership to maintain service levels and operational readiness.

• Maintain front-end housekeeping, merchandising standards, promotional execution, and compliance with safety, policy, and loss prevention requirements.

• Perform other duties as assigned.

• Represent Co‑op values and support its community‑focused mission

Education, Experience, and Other Requirements:

• Completion of Grade 12 or equivalent is required.

• Post-secondary coursework in business, retail operations, or customer service is an asset.

• 2-3 years of progressively responsible retail experience, including cash handling and customer service responsibilities.

• Previous experience leading, coaching, or scheduling staff in a grocery, food, or retail environment is preferred.

• Working knowledge of point-of-sale systems, cash controls, and basic computer applications.

• Current food handling, WHMIS, or other store-required safety training is an asset.

• Must be available to work a variety of shifts, including evenings and weekends.

Competencies

• Leadership & Team Development - to lead, mentor, and develop teams, including supervisory staff and department leaders. Managers must create a positive culture while driving accountability and performance.

• Communication & Interpersonal – to enable effective employee relations, vendor negotiations, community engagement, and customer interactions.

• Analytical & Problem Solving - to address issues and analyze sales trends, manage financial performance, and make data‑informed decisions related to pricing, merchandising, product selection, and staffing.
• Organizational and Multitasking - to manage multiple departments, shifting priorities, and fast‑paced operational changes.

We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

What we offer

A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental. and an employer-contributed pension plan, matched at 6% of salary.

Inclusive Work Environment : At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Professional Development : We encourage our team members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

Additional Offerings : Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases – Heritage Co-op values Team Members’ wellbeing.

At Heritage Co-op, we strive to be an employer of choice by creating a culture our Team Members want to be a part of and supporting a healthy work-life balance.

Heritage Co ‐ op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.