Configuration Mobility Specialist at Compugen Inc

Job Title/Titre d'emploi

Configuration Mobility Specialist

Vacancy No / Numéro de poste vacant

VN9648

Company Name/Nom de l'entreprise

Valet Wireless

Work Location

Richmond Hill, ON

Pay Range / Rémunération

Base Compensation: $37050-$58000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $37050-$58000 Annually (range is inclusive of variable compensation if applicable)

Pipeline Posting

No

Job Details/Détails du poste

About Valet

Valet Wireless is a 5-year-old entrant into the wireless market. Recognizing the opportunity to create an incredible wireless experience for businesses, our mission is to make wireless hands-off and worry-free. Valet Wireless provides wireless lifecycle services. We take the burden of wireless away from clients so they can focus on what makes a difference in their business.

Cell phones are a company’s most important tool for its staff. We provide wireless lifecycle services that reduce administration and costs. We deliver an Amazon-like end-user experience, making it a pleasure to receive a new phone. Our repair capability extends the life of cell phones to maximize our partners’ return on investment.

Valet executes wireless contract transitions, taking the burden off our clients to change carriers. Delivering a Telecom Expense Management solution with real-time usage and roaming monitoring, and monthly expense management – we eliminate bill surprises. To ensure that wireless technology doesn’t stop, Valet Wireless provides next-day device exchange & repair across Canada.

Valet Wireless is an organization that reassures and supports ongoing training and development opportunities. We comprise a talented, diversified workforce that performs collectively in an ambitious and flexible environment. Our staff members have access to the latest technologies in performing their daily activities.

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

We seek an exceptional technical service professional to help us grow our business. You deliver customer experiences that help us achieve our revenue goals.

Join a team that invests in your future through training, coaching, and career path development. Your voice matters, and we want to hear it. Our team works together to test new ideas before we go all in. If you get things done and are entrepreneurial, curious, and persistent, make a difference with us.

Be a part of a high-growth company that is disrupting the cellular space! This is NOT your role if you like top-down direction, routine and consistency.

Key Responsibilities

• Configure new and refurbished smartphones for customers
• Install, test, troubleshoot and diagnose software and hardware related issues
• Meet daily production deadlines as assigned by the Configuration Scheduler
• Communicate with technical support staff to resolve technical issues
• Follow ISO procedures outlined in Valet’s Quality Management System
• Develop knowledge of new technology and VALET’s solutions
• Propose solutions and ideas that simplify partners’ cellular environment
• Utilize your social media presence to establish yourself as a leader in how to simplify cellular service delivery and optimize spend
• Collaborate with the team to deliver services that make customers say WOW

Skills & Qualifications

• Post-secondary education in Electronics or a related IT program
• Minimum 1 year Wireless industry experience, which includes but is not limited to refurbishing, setup and imaging experience
• A desire to learn and grow your career
• Fast learner; Proactive self-starter
• Exceptional email communication skills
• Knowledge of cell phones and carrier plans
• Ability to follow instructions with minimal guidance; able to work independently with minimal supervision.
• High attention to detail; proven track record of delivering quality work based on precision workmanship.
• Flexibility to adapt to changing priorities and deadlines.
• Able to lift independently a minimum of 30 lbs.
• BONUS POINTS
• Knowledge of carrier activation procedures (extra points for Rogers experience)

What Valet Offers You

• Opportunity to make a difference in the constantly evolving world of Technology
• Ability to help our customers realize new possibilities
• Exciting, fast-paced, challenging work environment
• A culture where authenticity and diversity are valued
• Professional Development Opportunities
• Participation in the WIT (Women In Technology) Network
• Opportunities to give back to our local communities
• Collaborative, supportive team members
• Remote work/hybrid work options available
• Work/life flexibility

Equity Statement

At Valet, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.