Key Account Account Manager, Shoppers/Loblaws at Haleon

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

This Job Posting is for an existing vacancy.

Work Authorization: Candidates must be legally authorized to work in Canada at the time of application and throughout employment. Visa sponsorship is not available for this role.

Relocation: No relocation assistance is available. Candidates are expected to reside within commuting distance of the position location, or relocate at their own expense.

Salary Range: The base salary compensation range for this position is $105,000 - $125,000, plus bonus and benefits.

Do you want to play a critical role in accelerating growth for one of the world’s leading consumer health companies? Are you passionate about developing winning customer strategies, influencing key stakeholders, and delivering strong commercial results? If so, the Key Account Manager position at Haleon may be exactly what you’re looking for.

Job Purpose

As Key Account Manager, Loblaw and Shoppers Drug Mart, OHC, you will lead the development and execution of strategic customer plans for your assigned account. Reporting directly to the Customer Sales Lead, you will play a critical role in delivering Haleon’s net sales growth by building joint business plans, identifying growth opportunities, and driving best-in-class in-market execution with your customers. You will act as the voice of the customer within Haleon, ensuring customer needs and insights are embedded into planning cycles while delivering strong, sustainable results.

This role works cross-functionally to ensure alignment between customer strategies and internal priorities, enabling executional excellence against agreed objectives. It offers the opportunity to build deep commercial expertise in a fast-paced, dynamic environment where ownership, performance, and personal development are equally valued.

Why

Join Haleon?

• Competitive compensation and annual bonus package.

• Comprehensive and flexible benefits program from day 1.

• Defined contribution pension plan with employer contribution.

• Optional Haleon Savings Plan with employer matching.

• We offer all new parents at Haleon 26 weeks of fully paid leave, regardless of gender or sexuality.

• Inclusive, diverse, and collaborative culture.

• Commitment to development and career progression.

• Hybrid model in a modern office located in Mississauga.

• Fitness centre, annual fitness subsidy, and bistro onsite.

Key Responsibilities

Under the guidance of the Customer Sales Lead, and working seamlessly with the Strategy and Commercial Excellence teams, your areas of responsibility include:

Deliver the Business Goals

• Deliver Gross Sales, Net Sales, Profit, Consumption and $Share growth objectives for Loblaw and SDM

• Drive and align Haleon’s Strategic agenda with customer through effective multi-year Joint Business Planning (where applicable)

• Prioritize and allocate investment budgets against key business drivers; optimize ROI-based trade spend

• Achieve new product distribution objectives for assigned categories

• Execute Haleon brand & shopper-based in-store strategies with excellence (shelving, distribution, promotion, pricing)

• Accountability for gross sales forecast accuracy

• Ensure appropriate tracking & reporting tools & processes are in place to measure results against critical KPI goals

Develop the Customer Relationship

• Develop exceptional customer relationships consistent with Haleon core values of trust and respect

• Be viewed as the category and shopper expert and partner of choice for your category

Leverage the Team

• Role model collaboration as a key success behavior to achieve brand, shopper, and customer goals

• Collaborate with Digital Commerce team to evolve/develop omni presence with customer

• Partner with Sales Strategy to ensure Customer needs are met and embedded in brand plans

• Partner with Category Management, Shopper Marketing and Insights to drive a shopper-centric customer agenda

• Integrate Net Revenue Management guidance into promotion ROI and trade negotiation plans

• Partner with Sales Finance Team to measure impact of investment options against P&L priorities

• Partner with Retail Development to ensure perfect instore execution of agreed shopper and customer plans

• Partner with Replenishment Analyst to set and achieve #1 in customer service and onshelf availability goals

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• Exceptional written and oral communication skills – English

• Bachelor’s degree completed

• Valid driver license*

• 2+ years direct selling experience, preferably with designated key account

• 5+ years of retail account management and development experience

• Deep market, category and account expertise

• Strong management and relationship building capabilities

• Demonstrated ability to develop consultative/solutions selling to large/strategic retail accounts

• Proven ability to work effectively on cross functional teams and coordinate cross functional requirements for account

• Track record of driving results

• Strong planning & time management skills

• Strong analytical and presentation/story telling skills

• This position requires routine driving on Company business and includes eligibility for a company‑leased vehicle. To support safe and efficient fleet operations, Haleon may use telematics technology for certain roles. To be eligible for this position and a company vehicle, Haleon must obtain acceptable results from a license verification inquiry and driver’s abstract review as part of its safe driver program requirements.

AI

At Haleon, we are committed to a fair, transparent, and human-centered hiring process.

We do not make automated hiring decisions or automated candidate dispositions within our Talent Acquisition systems. All decisions regarding whether to advance a candidate in the hiring process are made by human recruiters and hiring managers.

While we utilize AI tools to assist in ranking candidate profiles based on their experience and alignment with job requisitions, these tools are used solely to support our teams in reviewing applications more efficiently. A human always reviews this data and makes the final decision on candidate progression.

#LI-Hybrid

Job Posting End Date

2026-07-17

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.