Customer Service Agent & Dock Operations Crew at Harbour Air

NOW HIRING! Dock Operations Crew / Customer Service Agent, Sechelt

Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!!

In this role, you will perform both roles: Dock Operations Crew and Customer Service Agent.

Working on the docks at Harbour Air is a unique experience for people of all interests. As a Dock Operations member, you will be responsible for coordinating aircraft parking, loading, grooming and various other tasks. The successful candidate will work within a team-based environment that focuses on safety, integrity, teamwork and customer service.

As the first contact with our customers, Customer Service Agents are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional, and efficient service to each of our customers.

WORK HOURS: Shifts will vary based on operational needs. Shifts may include working weekends.

LOCATION: 5764 Wharf Avenue #3, Sechelt BC

TERM: Casual

DEPARTMENT: Ground Operations

COMPENSATION AND BENEFITS: Competitive wage, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, uniform, staff events and much more!

Responsibilities And Expectations

• Loading aircraft and communicating load distribution with flight crew
• Help maintain a strong culture of safety through strong communication with team members and in practice
• Grooming interior and exterior of all aircraft
• Aircraft parking, moving and organization
• Docking and releasing aircraft in calm and adverse weather conditions
• Strong work ethic with a focus on customer service
• Helpmaintaina strong culture of safety throughstrong communicationwith team members and in practice
• Strong work ethic with a focus on customer service
• Greet guests and respond toenquiries
• Make reservations for a variety of scheduled flights, scenic tours, day trips, and air freight services.
• Passenger check-in (including baggage handling) and processing a variety of accepted payments
• Performing flight closure duties,aircraftweight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements).
• Other general counter duties asrequired

Qualifications/Assets

• Able to commit to summer employment
• Marine/boating/aviation experience a plus
• Superior customer service skills – willing to take service to a higher level
• Positive attitude and ability to work well within a team
• Strong communicationskills
• Ability to work in all weather conditions
• Ability to lift heavy baggage (50lbs)
• High levelof awareness in an active environment
• Team oriented
• Ability to multi-task and prioritize assignments in afast-pacedenvironment
• Demonstrated computer knowledge and experience working in a Windows based platform
• Ability to lift heavy baggage 23kg (50 lb)
• Ability to work flexible schedulesincludingevenings, weekends, and holidays
• Fluency in multiple languagesis an asset

About Harbour Air Group

• Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA.
• Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honored as the recipient ofn umerousawards including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

DEADLINE: July 03, 2026

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email [email protected] and we’ll work with you to meet your accessibility needs.